AI-Powered Technical Consulting Engineer

Cisco Systems, Inc.; North Carolina; On-site; USD 77,000 - 101,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with Cisco matching

Paid parental leave

Paid time off

Job summary

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to provide critical technical assistance across Cisco IQ, Cisco Cloud Control, and related architectures.

You will troubleshoot complex issues, work across integrated environments, and partner with customers, engineers, and product teams to move issues toward resolution. The role emphasizes AI capabilities, automation, and lab-building to reproduce problems, with opportunities to contribute to documentation and training, and to

Qualifications

• Bachelor's degree or higher with relevant certification.
• Experience in advanced troubleshooting across CiscoIQ and Cloud Control architectures.
• Cross-product knowledge and systems thinking are required.
• Experience with AI, automation, and diagnostic tools.
• Familiarity with AI, APIs, virtualization, and cloud platforms.

Responsibilities

• Provide critical technical assistance to customers by troubleshooting complex issues across Cisco IQ, Cisco Cloud Control, and related technologies.
• Collaborate with customers, partners, engineering, product teams, and stakeholders to drive resolution.
• Leverage AI capabilities, automation, telemetry, and diagnostic tools to accelerate troubleshooting.
• Develop and share digital intellectual capital, including documentation and training.
• Help identify recurring issues and contribute to product and support improvements.

Skills

Advanced troubleshooting

Systems integration

AI capabilities evaluation

APIs REST/GraphQL

Virtualization (VMware, Nutanix, Hyper

AWS proficiency

Splunk experience

Education

Bachelor's degree

Master's degree

CCNA or equivalent certification

Tools

VMware

Nutanix

Microsoft Hyper-V

Red Hat KVM

AWS

Splunk

Job description

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to provide critical technical assistance across Cisco IQ, Cisco Cloud Control, and related architectures.

You will troubleshoot complex issues, work across integrated environments, and partner with customers, engineers, and product teams to move issues toward resolution. The role emphasizes AI capabilities, automation, and lab-building to reproduce problems, with opportunities to contribute to documentation and training, and to