AI-Driven Tech Ops Manager | Remote & Scalable Automation

Trafilea; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Trafilea, a consumer tech platform powering transformative brand growth, seeks a senior IT Operations/Tech Ops leader to transform IT Ops into an AI-powered, KPI-driven engine impacting CVR, LTV, and revenue. This is a build-and-scale role, not routine maintenance, with a global, 100% remote team.

You will rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows), own incident performance (MTTA, MTTR, SLA), and design a Business Support engine across Product, Marketing, and

Qualifications

• 5+ years leading IT Ops/Tech Ops in high-scale environments (eCommerce, SaaS, or similar).
• 3+ years owning cloud infrastructure (AWS) including production systems, networking and reliability.

Responsibilities

• Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows).
• Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage.
• Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth.
• Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents.
• Build and scale a high-performance Tech Ops team.

Skills

IT Ops leadership

Cloud infra AWS

Incident management

Automation workflows

Team building

Data-driven decisions

Tools

n8n

Zapier

APIs

Job description

Trafilea, a consumer tech platform powering transformative brand growth, seeks a senior IT Operations/Tech Ops leader to transform IT Ops into an AI-powered, KPI-driven engine impacting CVR, LTV, and revenue. This is a build-and-scale role, not routine maintenance, with a global, 100% remote team.

You will rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows), own incident performance (MTTA, MTTR, SLA), and design a Business Support engine across Product, Marketing, and