AI-Driven Support Lead Engineer — Remote

Ordo; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous stock options

100% remote work

Unlimited PTO

Job summary

A growing school lunch program in the United States is seeking a Customer Support Lead Engineer to develop modern, AI-first support systems. This role involves leading a support team, organizing responses to customer issues, and creating efficient processes. The ideal candidate has a strong background in customer support, particularly in a startup environment. This position offers generous stock options, remote work flexibility, and unlimited PTO.

Qualifications

• Experience leading customer support at an early-stage startup.
• Ability to build processes and protocols to prevent issues.
• Familiarity with AI-driven solutions and systems.

Responsibilities

• Build a trusted customer support function.
• Respond to escalations and manage support tickets.
• Organize responses and automate processes for efficiency.

Skills

Customer support leadership

Process building

AI system automation

Attention to detail

Job description

A growing school lunch program in the United States is seeking a Customer Support Lead Engineer to develop modern, AI-first support systems. This role involves leading a support team, organizing responses to customer issues, and creating efficient processes. The ideal candidate has a strong background in customer support, particularly in a startup environment. This position offers generous stock options, remote work flexibility, and unlimited PTO.