AI-Driven Strategic Account Leader

Lighthouse Io; Dallas (TX); Hybrid; USD 81,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k matching

Parental leave

Job summary

Lighthouse Io seeks a Strategic Account Manager to own a portfolio of Tier 1 accounts, driving executive relationships, renewals, and revenue growth. The role leverages AI tools and Lighthouse’s product suite daily to deliver measurable ROI in a high-touch, hybrid environment.

You will collaborate with Product, Support, Implementation, and Sales to ensure customer success, while leading business reviews and adoption initiatives across Looker, Gainsight, Salesforce, and other platforms.

Qualifications

• 6+ years in strategic account management, technical account management, or enterprise customer success in a SaaS environment.
• Proven experience building executive-level relationships and owning commercial outcomes - renewals, expansion, and retention.
• AI-first proficiency: daily use of Claude, Gemini, or similar tools; treats a large portfolio as a systems problem, not just a skills problem.
• Revenue management and business intelligence experience: comfortable navigating data models, OTB vs. Actuals, and adoption/usage metrics.

Responsibilities

• Own a portfolio of high-value Tier 1 accounts (>$50K ARR) with a high-touch, tiered engagement model.
• Lead development and execute strategic account plans integrating technical and AI adoption roadmaps.
• Conduct 2–4 business reviews annually per account with ROI data from Lighthouse products and BI tools.
• Own the renewal process end-to-end and manage expansion opportunities.
• Provide escalation oversight and manage critical customer issues.

Skills

Strategic account mgmt

Enterprise SaaS

AI fluency

Executive relationships

Renewals & expansion

Tools

Salesforce

Gainsight

Looker

Intercom

Jira

Job description

Lighthouse Io seeks a Strategic Account Manager to own a portfolio of Tier 1 accounts, driving executive relationships, renewals, and revenue growth. The role leverages AI tools and Lighthouse’s product suite daily to deliver measurable ROI in a high-touch, hybrid environment.

You will collaborate with Product, Support, Implementation, and Sales to ensure customer success, while leading business reviews and adoption initiatives across Looker, Gainsight, Salesforce, and other platforms.