AI-First Account Manager: Revenue Growth

Lighthouse; Denver (CO); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible work from home

401k matching

Health insurance

Parental leave

Wellbeing subsidy (ClassPass)

Vision and Dental Insurance

Job summary

Lighthouse is seeking an Account Manager to own a portfolio of mid-market accounts. You will manage renewals, retention, and expansion while building deep stakeholder relationships and leveraging AI tooling daily to drive measurable outcomes for hotel customers.

You bring 5+ years in SaaS account management, a proven track record in revenue growth, and strong communication skills to lead customer sessions and strategic reviews.

Qualifications

• 5+ years of account management, technical account management, or customer success in SaaS.
• Proven ownership of renewals, expansion and retention across multiple accounts.
• AI-first mindset; daily use of Claude, Gemini or similar tools.
• Revenue management and BI experience; navigate data models and adoption metrics.
• Hospitality tech knowledge: PMS, OTAs, channel managers or revenue workflows.
• Able to explain technical concepts clearly to non-technical audiences.
• Excellent communication and presentation skills for customer sessions.
• Strong prioritisation and time management across a large portfolio.
• Experience with Salesforce, Gainsight or similar CRM tools.
• Product-obsessed with understanding revenue manager workflows at property level.
• Experience building scaled or one-to-many customer programs.

Responsibilities

• Own a portfolio of mid-market accounts and drive renewals and expansions.
• Build durable stakeholder relationships and manage multi-threaded engagement.
• Use product knowledge and AI tooling to deliver measurable customer outcomes.
• Deliver adoption roadmaps and education sessions at scale.
• Track account health, renewal timing, and expansion opportunities.
• Collaborate with Product, Support, Implementation, Sales and Engineering.

Skills

Account management

Technical AM

Customer success

SaaS

Renewals

Expansion

AI-first

Salesforce

Gainsight

CRM tools

Communication

Tools

Salesforce

Gainsight

Job description

Lighthouse is seeking an Account Manager to own a portfolio of mid-market accounts. You will manage renewals, retention, and expansion while building deep stakeholder relationships and leveraging AI tooling daily to drive measurable outcomes for hotel customers.

You bring 5+ years in SaaS account management, a proven track record in revenue growth, and strong communication skills to lead customer sessions and strategic reviews.