AI-Powered Strategic Account Manager

Lighthouse; Denver, Northern (CO, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible time off

401k matching

Health insurance

Parental leave

Referral bonus

Job summary

Lighthouse is seeking a Strategic Account Manager to manage a portfolio of high-value Tier 1 clients (> $50K ARR) and drive revenue growth using AI-first strategies. You will build executive relationships, lead business reviews, and own renewals and expansions while leveraging Lighthouse tools daily.

As part of a global Revenue team, you’ll partner with Product, Support, Implementation, and Sales to deliver customer success, adoption plans, and measurable ROI across a diverse hotel portfolio.

Qualifications

• 6+ years in strategic account management, technical account management, or enterprise customer success in SaaS.
• Proven experience building executive-level relationships and owning renewals, expansion, and retention.
• AI-first proficiency: daily use of Claude, Gemini, or similar tools; treats a large portfolio as a systems problem.
• Revenue management and business intelligence experience: comfortable navigating data models, OTB vs. Actuals, and adoption/usage metrics.
• Strong understanding of hospitality technology - PMS systems, OTAs, channel managers, or revenue management workflows.
• Ability to explain technical concepts clearly to non-technical audiences while building commercial instincts around adoption and retention.

Responsibilities

• Own and manage a portfolio of high-value Tier 1 accounts (>$50K ARR minimum).
• Lead development and execute strategic account plans integrating technical and AI adoption roadmaps.
• Conduct two to four business reviews annually per account with ROI data from Lighthouse products and CRM systems.
• Build strong relationships with key stakeholders and executive sponsors.
• Deliver white-glove service and strategic guidance with product mastery across Lighthouse solutions.
• Own the renewal process end-to-end and identify expansion opportunities across multi-property deals.

Skills

Strategic accounts

Executive relationships

AI-first proficiency

SaaS experience

Data-driven

Communication skills

Tools

Claude

Gemini

Salesforce

Looker

Gainsight

Intercom

Jira

Ernest

Job description

Lighthouse is seeking a Strategic Account Manager to manage a portfolio of high-value Tier 1 clients (> $50K ARR) and drive revenue growth using AI-first strategies. You will build executive relationships, lead business reviews, and own renewals and expansions while leveraging Lighthouse tools daily.

As part of a global Revenue team, you’ll partner with Product, Support, Implementation, and Sales to deliver customer success, adoption plans, and measurable ROI across a diverse hotel portfolio.