AI-Powered Strategic Account Manager

Lighthouse Io; Denver (CO); Hybrid; USD 81,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k matching

Vision and Dental Insurance

Employee Assistance Program

Short Term Disability

Parental leave

ClassPass wellbeing subsidy

Referral bonus

Job summary

Lighthouse, a hospitality AI platform, is seeking a Strategic Account Manager to own a portfolio of Tier 1 accounts and drive executive-level outcomes.

You will manage renewals, expansions, and AI-driven adoption across a high-value client base, partnering with Product, Support, Implementation, and Sales to deliver measurable ROI and exceptional customer success. The role is based in Denver or Dallas, offering hybrid work and a path to leadership as Lighthouse scales its AI hospitality platform.

Qualifications

• 6+ years in strategic account management or enterprise customer success in SaaS.
• Proven experience building executive-level relationships and owning renewals, expansion, and retention.
• AI-first proficiency: daily use of Claude, Gemini, or similar tools.
• Revenue management and business intelligence experience.
• Strong understanding of hospitality technology and workflows.
• Ability to explain technical concepts clearly and drive adoption.
• Excellent communication and presentation skills.

Responsibilities

• Own a portfolio of high-value Tier 1 accounts (> $50K ARR) with executive relationships.
• Lead strategic account plans integrating technical and AI adoption roadmaps.
• Conduct business reviews with ROI data from Lighthouse products and integrations.
• Own renewals and expansions; manage end-to-end renewal process.
• Drive AI product adoption and engagement across the portfolio.
• Collaborate with Product, Support, Implementation, and Sales for customer success.
• Track account health, forecast growth, and escalate critical issues.

Skills

Strategic account mgmt

Executive relationships

AI-first proficiency

Revenue management

Business intelligence

Hospitality tech

Communication skills

Presentation skills

Tools

Salesforce

Gainsight

Looker

Intercom

Jira

Ernest

Claude

Gemini

Job description

Lighthouse, a hospitality AI platform, is seeking a Strategic Account Manager to own a portfolio of Tier 1 accounts and drive executive-level outcomes.

You will manage renewals, expansions, and AI-driven adoption across a high-value client base, partnering with Product, Support, Implementation, and Sales to deliver measurable ROI and exceptional customer success. The role is based in Denver or Dallas, offering hybrid work and a path to leadership as Lighthouse scales its AI hospitality platform.