AI-Driven Strategic Account Leader

Traveltechessentialist; Denver (CO); Hybrid; USD 81,000 - 100,000; Full time

Benefits offered by this job

Flexible time off

401k matching

Health insurance

Vision and Dental Insurance

Employee Assistance Program

Short Term Disability + Life Insurance

Parental leave

Wellbeing support

Referral bonus

Job summary

Lighthouse is seeking a Strategic Account Manager to own a portfolio of high‑value Tier 1 accounts in Denver, CO or Dallas, TX. This full‑time, hybrid role focuses on renewals, expansions, and executive sponsorship, with responsibility for delivering outcomes across the portfolio.

You will engage with product and sales teams, drive AI‑driven adoption, conduct business reviews, and translate usage data into measurable ROI using Claude, Gemini, Ernest, Salesforce, and Looker daily.

Qualifications

• 6+ years in strategic account management, technical account management, or enterprise customer success in a SaaS environment.
• Proven experience building executive-level relationships and owning commercial outcomes - renewals, expansion, and retention
• AI-first proficiency: daily use of Claude, Gemini, or similar tools; treats a large portfolio as a systems problem, not just a skills problem
• Revenue management and business intelligence experience: comfortable navigating data models, OTB vs. Actuals, and adoption/usage metrics
• Strong understanding of hospitality technology - PMS systems, OTAs, channel managers, or revenue management workflows
• Explain technical concepts clearly to non-technical audiences while building commercial instincts around adoption and retention
• Excellent communication and presentation skills; comfortable running executive-facing sessions independently

Responsibilities

• Own a portfolio of high-value Tier 1 accounts (>$50K ARR minimum) and drive renewals and expansion.
• Lead development and execute strategic account plans integrating technical and AI adoption roadmaps.
• Conduct business reviews, track usage metrics, ROI, and renewal progress.
• Build relationships with key stakeholders and executive sponsors; provide escalation oversight.
• Partner with Product, Support, Implementation, and Sales to deliver customer success.
• Own the renewal process end-to-end and identify expansion opportunities using engagement signals.

Skills

Strategic account management

Executive relationships

SaaS sales

AI fluency

Customer success

Tools

Salesforce

Gainsight

Looker

Intercom

Jira

Job description

Lighthouse is seeking a Strategic Account Manager to own a portfolio of high‑value Tier 1 accounts in Denver, CO or Dallas, TX. This full‑time, hybrid role focuses on renewals, expansions, and executive sponsorship, with responsibility for delivering outcomes across the portfolio.

You will engage with product and sales teams, drive AI‑driven adoption, conduct business reviews, and translate usage data into measurable ROI using Claude, Gemini, Ernest, Salesforce, and Looker daily.