AI-Driven Account Manager for Hospitality Growth

AlleyCorp; Denver (CO); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

401k matching

Health insurance

Vision and Dental Insurance

Employee Assistance Program

Short Term Disability + Life Insurance

Parental leave

ClassPass wellbeing support

Referral bonus

Flexible working environment

Job summary

Lighthouse is seeking an Account Manager to own a portfolio of mid-market accounts and drive renewals, retention, and expansion. You will engage across stakeholders, leveraging AI-native tooling and Lighthouse product suites daily to scale outcomes with Claude, Gemini, and other AI capabilities.

You will build account plans that prioritize revenue, conduct regular business reviews, and collaborate with Product, Support, and Engineering to resolve escalations and maximize ROI.

Qualifications

• 5+ years of account management, technical account management, or customer success within a SaaS environment.
• Proven experience owning commercial outcomes—including renewals, expansion, and retention—across a multi-account portfolio.
• AI-first mindset with daily use of Claude, Gemini, or similar tools to scale workloads.
• Experience with revenue management, data models, OTB vs. Actuals, and adoption metrics.
• Familiarity with hospitality tech such as PMS, OTAs, or revenue management workflows.

Responsibilities

• Own a portfolio of ~80 mid-market accounts valued at $20K–$150K ARR with proactive engagement.
• Lead renewals, retention, and expansion across your accounts with durable stakeholder relationships.
• Drive AI product adoption by building per-account adoption roadmaps and proactive outreach.
• Deliver education sessions on platform utilisation and AI workflows, including webinars and group trainings.
• Maintain a complete view of account health in Gainsight and Salesforce and track adoption and growth metrics.

Skills

Account management

SaaS

AI-first

Communication

Commercial judgement

Tools

Salesforce

Gainsight

Intercom

Jira

Job description

Lighthouse is seeking an Account Manager to own a portfolio of mid-market accounts and drive renewals, retention, and expansion. You will engage across stakeholders, leveraging AI-native tooling and Lighthouse product suites daily to scale outcomes with Claude, Gemini, and other AI capabilities.

You will build account plans that prioritize revenue, conduct regular business reviews, and collaborate with Product, Support, and Engineering to resolve escalations and maximize ROI.