Procedure and Process Writer - Loan Operations

FNB Corporation; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh seeks a Procedure and Process Writer for Loan Operations to develop and standardize operational documentation across enterprise units.

You will collaborate with Risk, Compliance, and Legal to align with regulatory expectations, maintain a centralized repository, and drive governance. BA/BS and 5 years' experience required; strong MS Excel/Word and communication skills are essential.

Qualifications

• 5+ years of related experience in procedure writing, documentation, or banking operations.
• Strong MS Excel and MS Word proficiency.
• Excellent written and verbal communication skills.
• Ability to work and multi-task in a fast-paced environment.

Responsibilities

• Create and maintain comprehensive policies, SOPs, and process guides for enterprise-wide Loan Operations.
• Partner with SMEs to gather requirements, validate content, and reflect current practices and controls.
• Support standardized documentation formats, naming conventions, and governance.
• Ensure documentation is audit-ready and aligns with regulatory expectations (OCC, CFPB, FFIEC).
• Maintain centralized repository, version control, and governance schedules.
• Leverage AI tools to improve quality, consistency, searchability, and UX.
• Perform other related duties as assigned.

Skills

MS Excel

MS Word

Organizational skills

Analytical skills

Interpersonal skills

Written and verbal communication

Education

BA or BS

Job description

Procedure and Process Writer - Loan Operations page is loaded## Procedure and Process Writer - Loan Operationslocations: Pittsburgh, PAtime type: Full timeposted on: Posted Todayjob requisition id: 2026-02292## Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219.## **Join our team. Make a difference - for us and for your future.****Position Title:** Procedure and Process Writer - Loan Operations**Business Unit:** Operations**Reports to:** Director of Loan Operations**Position Overview:**This role is responsible for developing, standardizing, and maintaining operational documentation across key business units within Loan Operations. The ideal candidate will have a strong background in technical writing and banking operations, with the ability to translate complex processes into clear, actionable procedures. This position will collaborate closely with Risk, Compliance, and Legal teams to ensure alignment with regulatory expectations, but will reside within the Enterprise Operations function.**Primary Responsibilities:**Create and maintain comprehensive policies, standard operating procedures (SOPs), and process guides for enterprise-wide operational functions within Loan Operations (e.g., Doc Prep, Quality Control, Booking, Maintenance, etc.).Partner with subject matter experts (SMEs) in Operations, Technology, Risk, and Compliance to gather requirements, validate content, and ensure documentation reflects current practices and controls.Support enterprise-wide initiatives to standardize documentation formats, naming conventions, and governance practices across business lines.Ensure documentation is audit-ready and aligned with internal control frameworks and external regulatory expectations (e.g., OCC, CFPB, FFIEC).Maintain a centralized repository of documents, manage version control, and coordinate periodic reviews and updates in accordance with governance schedules.Strong understanding and knowledge of management principles and ability to leverage Artificial Intelligence (AI) technologies to improve documentation quality, consistency, searchability, and user experience. Utilize AI enabled tools to accelerate content development, identify process gaps, and enhance employee self-service capabilities.Performs other related duties and projects as assigned.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.**Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:**BA or BS**Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:**5**Skills Required to Perform the Primary Responsibilities of this Position:**MS Excel - Intermediate LevelExcellent organizational, analytical and interpersonal skillsExcellent communication skills, both written and verbalAbility to work and multi-task in a fast paced environmentMS Word - Expert LevelDetail-oriented**Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:**N/A**Physical Requirements or Work Conditions Beyond Traditional Office Work:**N/A###**Equal Employment Opportunity (EEO):**It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.# A culture of teamwork. A history of success.As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina.Our consistent recognition as a **best place to work** and **top workplace** by our own employees symbolizes the outstanding culture we represent.## **Sign up for Job Alerts:****A simple and easy way to stay up to date on career opportunities available.**You now have the ability to **sign up for job alerts** through your candidate profile.To enroll you will need to create or sign into your candidate profile and select \"job alerts\".By enrolling in job alerts, you will receive email notifications as opportunities come available that match your selected interests.