Procedure and Process Writer - Loan Operations

First National Bank Of Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Procedure and Process Writer for Loan Operations to develop, standardize, and maintain enterprise-wide operational documentation. You will translate complex banking processes into clear procedures and collaborate with Risk, Compliance, and Legal to meet regulatory expectations.

Based in Pittsburgh, the role reports to the Director of Loan Operations within Enterprise Operations, requiring a BA/BS and about five years of related experience in

Qualifications

• BA or BS required for primary responsibilities.
• Minimum 5 years of job-related experience in technical writing or banking operations.
• Ability to translate complex processes into clear procedures and SOPs.

Responsibilities

• Create and maintain policies, SOPs, and process guides for enterprise-wide Loan Operations.
• Collaborate with SMEs in Operations, Technology, Risk and Compliance to gather requirements.
• Standardize documentation formats, naming conventions, and governance practices.
• Ensure documents are audit-ready and aligned with internal controls and regulatory expectations (OCC, CFPB, FFIEC).
• Maintain centralized repository, manage version control, and coordinate periodic reviews.
• Leverage AI tools to improve documentation quality, consistency, searchability, and UX.

Skills

MS Excel

Organizational skills

Interpersonal skills

Communication skills

MS Word

Detail oriented

Education

Bachelor's degree

Job description

Primary Office Location: 626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

Position Title: Procedure and Process Writer - Loan Operations

Business Unit: Operations

Reports to: Director of Loan Operations

Position Overview: This role is responsible for developing, standardizing, and maintaining operational documentation across key business units within Loan Operations. The ideal candidate will have a strong background in technical writing and banking operations, with the ability to translate complex processes into clear, actionable procedures. This position will collaborate closely with Risk, Compliance, and Legal teams to ensure alignment with regulatory expectations, but will reside within the Enterprise Operations function.

Primary Responsibilities

• Create and maintain comprehensive policies, standard operating procedures (SOPs), and process guides for enterprise-wide operational functions within Loan Operations (e.g., Doc Prep, Quality Control, Booking, Maintenance, etc.).
• Partner with subject matter experts (SMEs) in Operations, Technology, Risk, and Compliance to gather requirements, validate content, and ensure documentation reflects current practices and controls.
• Support enterprise-wide initiatives to standardize documentation formats, naming conventions, and governance practices across business lines.
• Ensure documentation is audit-ready and aligned with internal control frameworks and external regulatory expectations (e.g., OCC, CFPB, FFIEC).
• Maintain a centralized repository of documents, manage version control, and coordinate periodic reviews and updates in accordance with governance schedules.
• Strong understanding and knowledge of management principles and ability to leverage Artificial Intelligence (AI) technologies to improve documentation quality, consistency, searchability, and user experience.
• Utilize AI enabled tools to accelerate content development, identify process gaps, and enhance employee self-service capabilities.
• Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 5

Skills Required to Perform the Primary Responsibilities of this Position

• MS Excel - Intermediate Level
• Excellent organizational, analytical and interpersonal skills
• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast paced environment
• MS Word - Expert Level
• Detail-oriented

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

About FNB

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.