Procedure and Process Writer - Loan Operations

First National Bank; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

First National Bank is seeking a Procedure and Process Writer for Loan Operations to develop, standardize, and maintain operational documentation across loan functions. You will translate complex processes into clear procedures and collaborate with Risk, Compliance, and Legal to align with regulatory expectations within the Enterprise Operations portfolio.

You will create SOPs, policies, and process guides for enterprise-wide functions such as Doc Prep, Quality Control, Booking, and Maintenance,

Qualifications

• BA or BS degree required.
• 5+ years of related experience preferred.
• Strong written and verbal communication skills required.
• Experience with banking operations and policy documentation is a plus.

Responsibilities

• Create and maintain policies, SOPs, and process guides for Loan Operations.
• Collaborate with SMEs in Operations, Technology, Risk, and Compliance to ensure accuracy.
• Standardize documentation formats, naming conventions, and governance practices.
• Ensure audit-readiness and alignment with internal controls and regulatory requirements (e.g., OCC, CFPB, FFIEC).
• Maintain centralized documentation repository with version control and scheduled reviews.
• Leverage AI-enabled tools to improve content quality, searchability, and user experience.

Skills

Excellent communication

Excellent organizational skills

Analytical skills

Multitasking ability

Detail-oriented

Education

BA or BS

Tools

MS Excel

MS Word

Job description

Primary Office Location:626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

Position Title

Procedure and Process Writer - Loan Operations

Business Unit

Operations

Reports to

Director of Loan Operations

Position Overview

This role is responsible for developing, standardizing, and maintaining operational documentation across key business units within Loan Operations. The ideal candidate will have a strong background in technical writing and banking operations, with the ability to translate complex processes into clear, actionable procedures. This position will collaborate closely with Risk, Compliance, and Legal teams to ensure alignment with regulatory expectations, but will reside within the Enterprise Operations function.

Primary Responsibilities

Create and maintain comprehensive policies, standard operating procedures (SOPs), and process guides for enterprise-wide operational functions within Loan Operations (e.g., Doc Prep, Quality Control, Booking, Maintenance, etc.).

Partner with subject matter experts (SMEs) in Operations, Technology, Risk, and Compliance to gather requirements, validate content, and ensure documentation reflects current practices and controls.

Support enterprise-wide initiatives to standardize documentation formats, naming conventions, and governance practices across business lines.

Ensure documentation is audit-ready and aligned with internal control frameworks and external regulatory expectations (e.g., OCC, CFPB, FFIEC).

Maintain a centralized repository of documents, manage version control, and coordinate periodic reviews and updates in accordance with governance schedules.

Strong understanding and knowledge of management principles and ability to leverage Artificial Intelligence (AI) technologies to improve documentation quality, consistency, searchability, and user experience. Utilize AI enabled tools to accelerate content development, identify process gaps, and enhance employee self-service capabilities.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

5

Skills Required to Perform the Primary Responsibilities of this Position:

MS Excel - Intermediate Level

Excellent organizational, analytical and interpersonal skills

Excellent communication skills, both written and verbal

Ability to work and multi-task in a fast paced environment

MS Word - Expert Level

Detail-oriented

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.