AI-Driven Solutions Consultant for Enterprise SaaS

SupportFinity™; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a seasoned Core Solution Consultant to shape AI-enabled experiences for customers across IT, HR, and Customer workflows. You will lead discovery workshops, design tailored demos, and build end-to-end flows that showcase AI-powered self-service, automation, and insights.

Ideal candidates bring 5+ years in enterprise SaaS consulting or presales, strong executive communication, and hands-on experience with GenAI, LLMs, and workflow platforms. Travel as necessary.

Qualifications

• 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
• Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
• Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.

Responsibilities

• Lead discovery workshops to determine customers' challenges
• Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
• Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).
• Advise customers on AI adoption best practices — privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).
• Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
• Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

Skills

Solution Consulting

UX-driven Consulting

Enterprise SaaS

GenAI/LLMs

Executive communication

Travel

Tools

Flow Designer

IntegrationHub

App Engine Studio

Job description

ServiceNow is seeking a seasoned Core Solution Consultant to shape AI-enabled experiences for customers across IT, HR, and Customer workflows. You will lead discovery workshops, design tailored demos, and build end-to-end flows that showcase AI-powered self-service, automation, and insights.

Ideal candidates bring 5+ years in enterprise SaaS consulting or presales, strong executive communication, and hands-on experience with GenAI, LLMs, and workflow platforms. Travel as necessary.