Principal AI Architect for ServiceNow Solutions

Encore Technologies; Cincinnati (OH); On-site; USD 150,000 - 210,000; Full time

Job summary

Encore Technologies is seeking a Principal Technical Consultant to architect and deliver enterprise AI solutions on the ServiceNow platform. Lead implementation of Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, Virtual Agent, and GenAI-driven automation while aligning with enterprise architecture.

You will design scalable, secure ServiceNow applications, mentor developers, and communicate complex AI strategies to both technical and executive stakeholders, ensuring

Qualifications

• Expert-level experience implementing and developing on the ServiceNow platform.
• Demonstrated expertise with ServiceNow AI capabilities including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, Virtual Agent and NLUs.
• Deep expertise in at least two ServiceNow process areas with AI or automation experience in at least one.
• Strong ServiceNow scripting and development experience.
• Experience integrating ServiceNow with third-party applications, APIs, LLMs, and enterprise data platforms.

Responsibilities

• Architect and design enterprise AI solutions leveraging the ServiceNow platform.
• Lead the implementation of Agentic AI, Now Assist, AI Agents, Predictive Intelligence, and GenAI capabilities.
• Develop advanced ServiceNow applications using JavaScript, Flow Designer, IntegrationHub, APIs, and platform scripting.
• Configure AI Agents, prompts, skills, workflows, and orchestration logic.
• Build integrations between ServiceNow AI capabilities and external LLMs, AI services, and enterprise data platforms.
• Educate and mentor developers and consultants; ensure quality, timeline, and documentation standards.

Skills

ServiceNow

AI capabilities

JavaScript

APIs

Technical leadership

Architecture design

Documentation

Tools

Flow Designer

IntegrationHub

Platform scripting

APIs

NLU

Job description

Encore Technologies is seeking a Principal Technical Consultant to architect and deliver enterprise AI solutions on the ServiceNow platform. Lead implementation of Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, Virtual Agent, and GenAI-driven automation while aligning with enterprise architecture.

You will design scalable, secure ServiceNow applications, mentor developers, and communicate complex AI strategies to both technical and executive stakeholders, ensuring