Founding Solutions Architect

Pivotal Partners; San Francisco (CA); On-site; USD 100,000 - 190,000; Full time

Job summary

A rapidly scaling AI DevOps platform in San Francisco is seeking a Post‑Sales Solutions Architect to enhance customer success and long-term value. This vital role involves owning technical relationships with enterprise customers, leading architecture reviews, and acting as a trusted advisor. Candidates should have experience in customer-facing technical roles, strong communication skills, and proficiency with modern DevOps tools. The position offers a competitive salary between $100k and $190k plus bonus.

Qualifications

• Experience in a post‑sales, customer‑facing technical role such as Solutions Architect or Technical CS.
• Strong ability to communicate complex technical concepts to diverse stakeholders.
• Comfortable with APIs and modern DevOps tooling.
• Experience with developer platforms and AI/ML‑powered workflows.
• Thrives in fast‑moving environments.

Responsibilities

• Own the technical relationship for enterprise customers post‑sale.
• Lead architecture reviews, implementations, and technical onboarding.
• Act as a trusted advisor to senior stakeholders.
• Drive deep product adoption across teams.
• Identify expansion opportunities and translate customer feedback into insights.
• Define and scale post‑sales technical best practices.

Job description

Pivotal Partners is exclusively partnered with a Series A ($40M) a16z & YC–backed AI DevOps platform scaling rapidly across enterprise and high-growth tech.

With Customer Success at the core of the GTM strategy, this Post‑Sales Solutions Architect role is critical to retention, expansion, and long‑term customer value. You’ll work directly with C‑level stakeholders to help shape one of the most forward‑thinking CS and post‑sales motions in modern software.

The customer base has grown to 1,400+ customers, including Vercel, HubSpot, Coinbase, Anthropic, Loveable, Perplexity, PayPal, and Cursor.

Comp: $100k–$190k base + bonus

As a Founding Post‑Sales Solutions Architect, you will own the technical success and long‑term adoption of enterprise customers. This is a highly strategic, customer‑facing role focused on architecture, workflows, and deep product usage rather than day‑to‑day support.

You’ll partner closely with Customer Success, Product, and Engineering to ensure customers are deployed correctly, realising value quickly, and scaling usage over time.

Responsibilities

• Own the technical relationship for a portfolio of enterprise customers post‑sale
• Lead architecture reviews, implementations, and technical onboarding
• Act as a trusted advisor to senior engineers, architects, and executives
• Drive deep product adoption across teams and use cases
• Identify expansion opportunities through usage, workflows, and new capabilities
• Translate customer feedback into actionable product and engineering insights
• Help define and scale post‑sales technical best practices as the function grows

Requirements

• Experience in a post‑sales, customer‑facing technical role (Solutions Architect, Forward‑Deployed Engineer, Technical CS, or similar)
• Strong ability to communicate complex technical concepts to both technical and non‑technical stakeholders
• Comfortable with APIs, developer workflows, and modern DevOps tooling
• Experience with developer platforms, API products, or AI/ML‑powered workflows
• Thrives in early‑stage, fast‑moving environments with limited structure