AI-Driven Solution Design & Realization Lead

ServiceNow; Illinois; Vor Ort; USD 172.000 - 301.000; Vollzeit

Benefits dieser Stelle

Health plans

401(k) Plan with company match

Employee stock purchase plan (ESPP)

Flexible time away plan

Family leave programs

Zusammenfassung

ServiceNow is seeking a Sr. Manager, Solution Design & Realization to lead design-to-realization of AI-driven platform solutions. You will guide researchers, designers, and builders, translating customer insights into scalable assets.

You’ll work across Product, Industry, Solution Consulting, and Customer Success to drive value with AI workflows and strong stakeholder influence. The role emphasizes executive presence, storytelling, and hands-on use of AI tools to accelerate discovery, synthesis,

Qualifikationen

• 9+ years of experience in solution architecture, design thinking, user research, strategy consulting, or digital transformation with enterprise impact.

Aufgaben

• Be accountable for driving net new ACV growth in assigned industry verticals through solution-led engagement, tracking win rates and deal outcomes to continuously refine solution effectiveness and commercial impact.
• Shape and drive art of possible in solution design, from defining the process to best practices in day-to-day research (frameworks, tools, methodologies), including AI-first approaches for information gathering, research synthesis, ideation, and experience storytelling.
• Build AI-native market intelligence workflows that continuously gather and synthesize signals from analysts, earnings calls, regulatory filings, customer interviews, competitor moves, and seller feedback, and turn them into prioritized solution opportunities.
• Maintain deep expertise in industry trends by engaging with key partners, analysts, and thought leaders; bring these insights back to refine and contextualize existing solution approaches.
• Lead structured discovery sessions and interviews with customers (from executives to front line users), partners, and industry experts to validate known challenges, identify workflow gaps, and prioritize where incremental innovation can create measurable value. Use AI to prepare, capture, and synthesize these sessions at scale.
• Consolidate existing insights and assets across ServiceNow teams, including Product, Industry, Solution Consulting, and Customer Success, to ensure solution designs build on what already exists rather than starting from scratch. Use AI to index, search, and reuse this knowledge.
• Dive deep into ServiceNow’s product capabilities, understand the detailed configurations, data models, and integration points needed to ensure proposed solutions are technically feasible and grounded in platform reality.
• Synthesize qualitative and quantitative inputs and translate insights into practical, platform-ready solution designs that align with ServiceNow’s product capabilities and, where applicable, integrate partner technologies. Design solutions with AI workflows as a core building block, not an add-on.
• Act as product owner for seller-facing agents and solution tooling, from concept through pilot to full rollout, running seller research and using adoption and usage data to improve accuracy and value over time.
• Collaborate cross-functionally to build alignment between Product, Global Industries & Solutions, Marketing, and Field Sales on solution scope, value proposition, and positioning.

Kenntnisse

Power BI

Tableau

SQL

Excel

Ausbildung

Advanced degree in CS/Design/HCI/Business

Tools

AWS

Azure

GCP

API design

Data architecture

Jobbeschreibung

ServiceNow is seeking a Sr. Manager, Solution Design & Realization to lead design-to-realization of AI-driven platform solutions. You will guide researchers, designers, and builders, translating customer insights into scalable assets.

You’ll work across Product, Industry, Solution Consulting, and Customer Success to drive value with AI workflows and strong stakeholder influence. The role emphasizes executive presence, storytelling, and hands-on use of AI tools to accelerate discovery, synthesis,