AI-Driven Service Strategy Architect — Senior Consultant

Allstate; Springfield (IL); On-site; USD 75,000 - 126,000; Full time

Job summary

Allstate is seeking a data and analytics professional to advance our Service Simplification program. You will analyze customer and agent journeys, identify friction, and translate findings into actionable recommendations and artifacts.

Collaborating with business, technology, data, and operations teams, you will design AI-assisted research plans, develop repeatable analysis methods, and help prioritize initiatives that improve service and efficiency across the organization.

Qualifications

• 4 year Bachelor's degree preferred.
• 3+ years of experience preferred.
• Insurance business acumen preferred.

Responsibilities

• Analyze customer journeys and processes to identify friction and opportunities for simplification.
• Develop AI-assisted research plans, prompts, and repeatable analysis approaches.
• Translate analysis into clear artifacts—insight summaries, current-state assessments, and opportunity areas.
• Partner with business, technology, data, operations, and UX stakeholders to validate needs and frame solutions.
• Identify dependencies, constraints, risks, and impacts to inform prioritization.
• Create concise narratives and visual documentation linking evidence to outcomes for decision-makers.

Skills

Analytical Thinking

Collaboration

Communication

Problem Solving

Process Improvements

Stakeholder Engagement

Strategic Thinking

Education

Bachelor's Degree

Job description

Allstate is seeking a data and analytics professional to advance our Service Simplification program. You will analyze customer and agent journeys, identify friction, and translate findings into actionable recommendations and artifacts.

Collaborating with business, technology, data, and operations teams, you will design AI-assisted research plans, develop repeatable analysis methods, and help prioritize initiatives that improve service and efficiency across the organization.