Senior Service Strategy Architect | AI-Driven Insights

Allstate Insurance Co.; Illinois; Hybrid; USD 75,000 - 126,000; Full time

Job summary

Allstate Insurance Company is seeking a Business Architect Sr. Consultant I to drive Service Simplification initiatives.

The role focuses on AI-enabled research, analysis of service journeys, and cross-functional collaboration to translate findings into actionable recommendations for improving customer and agent experiences. Ideal candidates have 3+ years of experience and insurance business acumen, with strong storytelling with data and strategic thinking.

Qualifications

• 4 year Bachelor's Degree (Preferred)
• 3+ years of experience (Preferred)
• Insurance business acumen (Preferred)
• Ability to manage projects
• Ability to analyze data (Preferred)

Responsibilities

• Build knowledge of Service Simplification and operating models to guide analysis and recommendations.
• Use AI tools and analytics to identify patterns and opportunities for simplification.
• Analyze journeys, processes, data, and feedback to surface friction and improvement opportunities.
• Develop AI-assisted research plans and repeatable analysis approaches for faster discovery.
• Translate analysis into clear artifacts and problem statements for decision-makers.
• Partner with stakeholders to validate needs and frame solution options.

Skills

Analytical Thinking

Collaboration

Communication

Problem Solving

Process Improvements

Stakeholder Engagement

Strategic Thinking

Education

Bachelor's Degree (Preferred)

Job description

Allstate Insurance Company is seeking a Business Architect Sr. Consultant I to drive Service Simplification initiatives.

The role focuses on AI-enabled research, analysis of service journeys, and cross-functional collaboration to translate findings into actionable recommendations for improving customer and agent experiences. Ideal candidates have 3+ years of experience and insurance business acumen, with strong storytelling with data and strategic thinking.