Senior AI-Enabled Service Strategy Architect

Allstate Foundation; Illinois; On-site; USD 75,000 - 126,000; Full time

Job summary

Allstate Insurance Company is seeking an individual contributor-level Business Architect Sr. Consultant I to lead AI-enabled research and cross-functional analysis to simplify service journeys and experiences for customers and agents.

You will partner with business, technology, data, operations, and UX stakeholders to translate findings into actionable recommendations. The role emphasizes analytical thinking, insurance knowledge, responsible AI use, and clear communication.

Qualifications

• Bachelor's degree in a relevant field.
• 3+ years of experience in an insurance-related role.
• Ability to manage projects.
• Ability to analyze data.

Responsibilities

• Build knowledge of Service Simplification, business strategy, operating models, customer and agent service journeys, and enabling technologies to guide analysis and recommendations.
• Use approved AI tools and analytical methods to synthesize qualitative and quantitative inputs, identify patterns and root causes, and surface unmet service, process, and experience needs.
• Analyze customer and agent journeys; process flows; operational data; feedback; and research to identify friction, manual work, duplication, failure demand, and opportunities for simplification.
• Develop AI-assisted research plans, prompts, and repeatable analysis approaches that improve the speed, consistency, and depth of discovery while validating outputs for accuracy, relevance, bias, and appropriate use.
• Translate analysis into clear artifacts: including insight summaries, current-state assessments, opportunity areas, journey or process findings, and supporting evidence-that enable strong problem statement creation.
• Partner with business, technology, data, operations, and user experience stakeholders to validate needs, clarify business outcomes, and frame solution options that advance the Service Simplification strategy.

Skills

Analytical Thinking

Collaboration

Communication

Problem Solving

Process Improvements

Stakeholder Engagement

Strategic Thinking

Education

Bachelor's Degree

Job description

Allstate Insurance Company is seeking an individual contributor-level Business Architect Sr. Consultant I to lead AI-enabled research and cross-functional analysis to simplify service journeys and experiences for customers and agents.

You will partner with business, technology, data, operations, and UX stakeholders to translate findings into actionable recommendations. The role emphasizes analytical thinking, insurance knowledge, responsible AI use, and clear communication.