Senior AI-Driven Service Strategy Architect

Allstate Private Limited; Northern (KY); Hybrid; USD 75,000 - 126,000; Full time

Job summary

Allstate Insurance Company is seeking a Business Architect Sr. Consultant I within the Sales and Distribution team.

This role leverages AI-enabled research, analytics, and productivity tools to evaluate service journeys and processes, translating findings into clear, evidence-based outputs to support problem statements and opportunities. The selected professional partners with business, technology, data, operations, and UX stakeholders to document current and future states, create

Qualifications

• 4 year Bachelor’s Degree preferred.
• 3+ years experience preferred.
• Insurance business acumen preferred.
• Ability to manage projects and analyze data.

Responsibilities

• Build knowledge of Service Simplification, strategy, operating models, journeys, and enabling tech to guide analysis.
• Use AI tools and methods to synthesize inputs, identify patterns, and surface needs.
• Analyze journeys, processes, data, feedback to identify friction and opportunities for simplification.
• Develop AI-assisted research plans and repeatable analysis approaches for faster discovery.
• Translate analysis into clear artifacts—insights, current-state assessments, opportunities, journey findings.

Skills

Analytical Thinking

Collaboration

Communication

Problem Solving

Process Improvements

Stakeholder Engagement

Strategic Thinking

Education

Bachelor’s Degree (4 year) Preferred

Equivalent combination of education/experience considered

Job description

Allstate Insurance Company is seeking a Business Architect Sr. Consultant I within the Sales and Distribution team.

This role leverages AI-enabled research, analytics, and productivity tools to evaluate service journeys and processes, translating findings into clear, evidence-based outputs to support problem statements and opportunities. The selected professional partners with business, technology, data, operations, and UX stakeholders to document current and future states, create