AI-Driven Service Strategy Architect Senior Consultant

Allstate; United States; A distancia; USD 75.000 - 126.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Connectivity reimbursement

Home office setup

Private workspace guidance

Descripción de la vacante

Allstate Insurance Company is hiring a Business Architect Sr. Consultant I to drive AI-enabled research and analytics that map service journeys and identify simplification opportunities for customers and agents.

The role partners with business, technology, data and UX stakeholders to document current and future states, frame recommendations, and deliver evidence-based outputs that advance the Service Simplification strategy.

Formación

• 4 year Bachelor’s Degree (Preferred)
• 3 or more years of experience (Preferred)
• Insurance business acumen (Preferred)
• Ability to manage projects
• Ability to analyze data (Preferred)
• Strategic thinking and storytelling with data

Responsabilidades

• Build knowledge of Service Simplification, business strategy, operating models, customer and agent service journeys and enabling technologies to guide analysis and recommendations.
• Use approved AI tools and analytical methods to synthesize qualitative and quantitative inputs, identify patterns and root causes and surface unmet service, process and experience needs.
• Analyze customer and agent journeys, process flows, operational data, feedback and research to identify friction, manual work, duplication, failure demand and opportunities for simplification.
• Develop AI-assisted research plans, prompts and repeatable analysis approaches that improve speed, consistency and depth of discovery while validating outputs for accuracy, relevance, bias and appropriate use.
• Translate analysis into clear artifacts including insight summaries, current-state assessments, opportunity areas, journey or process findings and supporting evidence that enable strong problem statement creation.
• Partner with business, technology, data, operations and user experience stakeholders to validate needs clarify business outcomes and frame solution options that advance the Service Simplification strategy.
• Identify dependencies, constraints, risks and impacts across people, process, experience, data and technology to inform prioritization and solutioning decisions.
• Create concise audience-ready narratives and visual documentation that connect evidence, service needs, problem statements and potential outcomes for decision-makers.
• Maintain traceability from source inputs and analysis through identified needs, problem statements, recommendations and solution concepts.
• Contribute reusable AI-enabled analysis practices, templates and knowledge assets that strengthen the team’s ability to consistently identify and communicate Service Simplification opportunities.

Conocimientos

Analytical Thinking

Collaboration

Communication

Problem Solving

Process Improvements

Stakeholder Engagement

Strategic Thinking

Educación

Bachelors Degree

Descripción del empleo

Allstate Insurance Company is hiring a Business Architect Sr. Consultant I to drive AI-enabled research and analytics that map service journeys and identify simplification opportunities for customers and agents.

The role partners with business, technology, data and UX stakeholders to document current and future states, frame recommendations, and deliver evidence-based outputs that advance the Service Simplification strategy.