AI-Driven Senior Customer Intelligence Analyst

avalara; United States; On-site; USD 111,300 - 215,400; Full time

Benefits offered by this job

Paid time off

Health and wellness benefits

Annual bonuses

Job summary

Avalara is seeking a Senior Analyst, Customer Intelligence to oversee the analytical foundation of CX360, enhancing customer retention and operational efficiency. This role includes defining scoring frameworks and models while enabling measurable improvements in customer experience.

The successful candidate will require at least 6 years of experience in analytics and AI, with a proven record in predictive models and data visualization tools like Power BI. Join us to drive customer intelligence transformation at Avalara!

Qualifications

• 6+ years of experience in advanced analytics, customer intelligence, or CX measurement roles.
• Experience operationalizing AI- and LLM-driven analytics.
• Proven experience building and deploying predictive models.

Responsibilities

• Ensure CX360 delivers accurate, trusted customer intelligence.
• Define and govern scoring frameworks and lifecycle metrics.
• Collaborate with cross-functional teams to strengthen insights.

Skills

Advanced analytics

Customer intelligence

Predictive modeling

NLP techniques

Data visualization

Education

Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, Engineering

Tools

Power BI

Tableau

Snowflake

Job description

Avalara is seeking a Senior Analyst, Customer Intelligence to oversee the analytical foundation of CX360, enhancing customer retention and operational efficiency. This role includes defining scoring frameworks and models while enabling measurable improvements in customer experience.

The successful candidate will require at least 6 years of experience in analytics and AI, with a proven record in predictive models and data visualization tools like Power BI. Join us to drive customer intelligence transformation at Avalara!