Strategic Technical Account Lead — AI-Driven Support

avalara; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Great compensation package

Paid time off

Private medical insurance

Life and disability insurance

Bonuses for eligible employees

Job summary

Avalara is looking for a Strategic Technical Account Manager to support our highest-ARR customers by providing expert technical guidance and problem resolution. This role entails owning a portfolio of customers and ensuring their stability and satisfaction through proactive engagement and effective issue management.

The ideal candidate will have a bachelor’s degree in a related field and at least 5 years of experience. You will help enhance our technical support strategies while driving AI adoption to improve service delivery.

Qualifications

• 5 years of experience in technical account management or customer success.
• Ability to conduct root cause analysis and communicate findings.
• Strong judgment in high-impact customer situations.

Responsibilities

• Serve as primary technical support for high-ARR customers.
• Resolve complex technical issues and lead incident management.
• Drive proactive engagement to improve account stability.

Skills

Technical account management

Problem-solving skills

Strong communication skills

AI expertise

Root cause analysis

Education

Bachelor’s degree in Information Technology, Computer Science, or Business

Tools

Networking concepts

Application programming interfaces

ERP and eCommerce platforms

Job description

Avalara is looking for a Strategic Technical Account Manager to support our highest-ARR customers by providing expert technical guidance and problem resolution. This role entails owning a portfolio of customers and ensuring their stability and satisfaction through proactive engagement and effective issue management.

The ideal candidate will have a bachelor’s degree in a related field and at least 5 years of experience. You will help enhance our technical support strategies while driving AI adoption to improve service delivery.