Enterprise Customer Intelligence & Experience Leader

Avalara; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid time off

Health & Wellness benefits

Bonuses for eligible employees

Job summary

Avalara is seeking a Customer Intelligence Owner to lead the decision architecture for customer signals and improve financial accountability. Responsibilities include defining governance standards, managing executive prioritization, and partnering with Finance to validate impact. Candidates should have a B.S. in Computer Science or Engineering with at least 8 years of experience in program leadership or Customer Intelligence strategy. The role demands driving measurable improvements in Gross Revenue Retention (GRR) and Cost to Serve (CTS). The ideal candidate is a Bar Raiser elevating business impact and decision quality.

Qualifications

• 8+ years of experience in enterprise program leadership, operating model design, or Customer Intelligence strategy.
• Experience driving accountability in complex environments.
• Demonstrated history of raising execution rigor and measurable performance.

Responsibilities

• Define and govern the end-to-end lifecycle of customer intelligence.
• Set decision criteria for executive forums reviewing customer friction themes.
• Partner with Finance to measure revenue risk tied to validated signals.

Skills

Program leadership

Customer Intelligence strategy

Governance frameworks

Financial accountability

AI governance

Education

B.S. in Computer Science or Engineering

Job description

Avalara is seeking a Customer Intelligence Owner to lead the decision architecture for customer signals and improve financial accountability. Responsibilities include defining governance standards, managing executive prioritization, and partnering with Finance to validate impact. Candidates should have a B.S. in Computer Science or Engineering with at least 8 years of experience in program leadership or Customer Intelligence strategy. The role demands driving measurable improvements in Gross Revenue Retention (GRR) and Cost to Serve (CTS). The ideal candidate is a Bar Raiser elevating business impact and decision quality.