AI-Driven Salesforce Service Cloud Solution Owner

Procare Solutions

Denver (CO)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Procare Solutions, a Denver-based provider of child care management solutions, seeks a Solution Owner to transform the Customer Service ecosystem using Salesforce Service Cloud, AI technologies, and advanced operational strategies. You will optimize support workflows, drive automation, and lead cross-functional teams across Customer Support, Customer Success, and Technical Operations.

The role emphasizes agile processes, collaboration with Salesforce architects, and translating business needs

Qualifications

Experience optimizing Salesforce Service Cloud for enterprise support.
Proven ability to design AI-powered support solutions.
Strong cross-functional leadership and stakeholder communication.

Responsibilities

Optimize Salesforce Service Cloud to enable world-class support experiences for customers and employees.
Integrate AI and automation to reduce response times and improve resolution rates.
Create scalable, intelligent support workflows that adapt to evolving customer needs.
Collaborate with Salesforce architects and engineering teams to develop and refine service cloud solutions.
Define and prioritize user stories and requirements for service cloud integrations.
Contribute to Service Cloud integrations with critical support systems and adhere to agile methodologies.
Design and implement AI-powered support solutions including chatbots and virtual agents.
Analyze support metrics and identify productivity improvements.
Work with Customer Success and Customer Support to translate operational insights into technical requirements.