Senior AI-Driven Production Support Engineer

Archer; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Archer, in partnership with JPMorgan, seeks a Technology Support III to ensure production application flow stability and performance in Corporate Technology. You troubleshoot, maintain, and resolve production interruptions, driving continuous improvement for both internal and external systems.

You will use Python, Terraform, and Kubernetes, apply observability tools, and coach teams on AI-assisted engineering practices while safeguarding data sensitivity and security.

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience using enterprise AI capabilities to support production workflows with validation.
• Ability to review and validate AI-assisted incident recommendations before action.

Responsibilities

• Provides end-to-end application and infrastructure service delivery and supports day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Skills

Troubleshooting

Incident management

Observability

AI-assisted engineering

Strong communication

Tools

Python

Terraform

Kubernetes

AWS (EKS/ECS)

Job description

Archer, in partnership with JPMorgan, seeks a Technology Support III to ensure production application flow stability and performance in Corporate Technology. You troubleshoot, maintain, and resolve production interruptions, driving continuous improvement for both internal and external systems.

You will use Python, Terraform, and Kubernetes, apply observability tools, and coach teams on AI-assisted engineering practices while safeguarding data sensitivity and security.