Tech Support II: Incident & System Stability Champion

Next Frontier Capital; Irvine (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Irvine, CA is seeking a Technology Support II to monitor, support, and optimize cloud-hosted SaaS applications that are critical to healthcare payments. You will triage escalations, investigate exceptions, and partner with tech and business teams to restore service quickly and prevent repeats.

You will leverage AI-assisted tooling and robust monitoring to analyze logs, runbooks, and SQL data, driving incident resolution and ongoing improvements in stability and resiliency.

Qualifications

• 2+ years of experience in application operations, production support, or system integration and support.
• 2+ years of experience using SQL, including querying against Oracle databases.
• Ability to review and validate AI-assisted incident recommendations before action, following security expectations.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Ability to read, understand, and apply technical specifications and procedures.
• Experience investigating issues using logs, metrics, and other production signals in live environments.
• Working knowledge of ITIL or service management practices.

Responsibilities

• Monitor healthcare transaction processing applications to ensure stable performance.
• Triage issues escalated by service teams and coordinate timely resolution.
• Research and remediate processing exceptions to reduce risk and impact.
• Use AI capabilities within the work environment to speed up triage and hypothesis generation, validating outputs.
• Monitor production components to meet availability and SLAs.
• Follow runbooks and operational agreements to support end-to-end delivery.
• Maintain relationships with partners and customers through proactive communication.
• Identify opportunities to improve processes, monitoring, and workflows.
• Produce ad hoc reports using SQL and Oracle databases to support needs.
• Apply AI-assisted practices to identify recurring interruptions and guide validated remediation actions.

Skills

SQL

AI-assisted incident handling

Monitoring & operations

Communication skills

Production support

Education

Bachelor’s degree in Computer Science

Tools

Datadog

Dynatrace

Jira

ServiceNow

Splunk

Grafana

Oracle databases

Job description

JPMorganChase in Irvine, CA is seeking a Technology Support II to monitor, support, and optimize cloud-hosted SaaS applications that are critical to healthcare payments. You will triage escalations, investigate exceptions, and partner with tech and business teams to restore service quickly and prevent repeats.

You will leverage AI-assisted tooling and robust monitoring to analyze logs, runbooks, and SQL data, driving incident resolution and ongoing improvements in stability and resiliency.