Technology Support II - Associate - CIB Securities Services

JPMorganChase; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Technology Support II to help maintain production systems, ensure stability, and support continuous improvement across internal and external platforms. You will troubleshoot, monitor, and resolve interruptions while applying AI-assisted methods and observability practices.

The role emphasizes collaboration with business and technology stakeholders, escalation handling, and a proactive approach to resiliency and security in a large-scale financial services environment.

Qualifications

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.
• Exposure to observability and monitoring tools and techniques.
• Familiarity with ITIL framework processes.

Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end service delivery for business operations.
• Utilize AI-assisted capabilities to speed up incident triage and hypothesis generation, with strict data handling.
• Improve operational stability by participating in problem management.
• Assist in escalation and communication of issues and solutions to stakeholders and identify trends for incident, problem, and change management.
• Apply reuse-first, AI-assisted practices to identify recurring interruption patterns and validated remediation actions.

Skills

Troubleshooting IT services

AI-assisted incident triage

Incident management

Observability & monitoring

ITIL familiarity

Cloud/on-prem knowledge

Security awareness

Education

Bachelor's in Computer Science or Engineering

Tools

Observability tools

Job description

Job Description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in CIB Securities Services , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm, addressing anomalies utilizing standard observability tools
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Improve operational stability and availability through participation in problem management
• Assist in escalation and communication of issues and solutions to business and technology stakeholders and identify trends to support management of incidents, problems, and changes across full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required Qualifications, Capabilities, And Skills

• A. 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred Qualifications, Capabilities, And Skills

• Bachelor's in Computer Science or Engineering

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.