AI-Driven Product Marketing Manager

Thanx; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Thanx is a leading loyalty and guest engagement platform for regional and national restaurants. The role coordinates planning and input for product marketing assets, ensuring alignment with launch calendars and sales needs.

You will tune AI agents, manage customer communications across emails, release notes, webinars, and promotions, and stay close to market changes to feed product and executive teams with actionable insights.

Responsibilities

• Own the planning and input setup for product marketing assets, deciding what gets made and when based on launch calendar and sales needs.
• Tune AI agents by fixing instructions, examples, source data, or quality checks to reduce review time over time.
• Manage customer lifecycle communications including emails, release notes, webinars, and promotion, ensuring features drive adoption.
• Voice of the customer: stay close to market changes, bring insights to product and exec teams, and create content that earns attention.
• Run case study production from start to finish: interview customers, find compelling angles, validate data, and produce multiple formats.
• Support sales, CS, and partners with competitive and product information, and maintain a steady flow of customer-win content.

Job description

Thanx is a leading loyalty and guest engagement platform for regional and national restaurants. The role coordinates planning and input for product marketing assets, ensuring alignment with launch calendars and sales needs.

You will tune AI agents, manage customer communications across emails, release notes, webinars, and promotions, and stay close to market changes to feed product and executive teams with actionable insights.