AI-Driven Process Improvement Leader

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

J.P. Morgan Wealth Management seeks a Process Improvement Manager to blend strategy, technology, automation, analytics, and AI to reimagine processes and deliver measurable outcomes.

You will identify automation opportunities, design scalable solutions, and partner with Operations, Service, Product, Technology, and leadership to improve efficiency and reduce risk across advisory and client experiences.

Qualifications

• Experience building automations, analytics, integrations, and business apps with Python/SQL/JavaScript.
• Strong background in low-code platforms (Power Platform) and automation tools.
• Experience using AI tools, LLMs, Copilot, and AI-driven analytics to optimize processes.
• Experience dashboards with Tableau/Power BI and data visualization best practices.
• Ability to work with multiple data sources and perform advanced data analysis.

Responsibilities

• Drive continuous improvement initiatives across JPMWM Service & Supervision.
• Own technology-enabled initiatives from discovery to implementation and governance.
• Create custom solutions using coding, low-code, automation, and AI capabilities.
• Develop executive dashboards and management reporting to inform decisions.
• Partner with Product and Technology to evaluate and implement strategic solutions.
• Translate business challenges into scalable technology-enabled solutions.
• Lead requirements gathering, documentation, and testing criteria.
• Prepare executive presentations and business cases with measurable outcomes.

Skills

Python

SQL

JavaScript

LLMs

AI analytics

AI governance

Data analysis

Power Platform

Tableau/Power BI

Executive communication

Problem solving

Project management

Cross-functional collaboration

Tools

Alteryx

Power Apps

Power Automate

Tableau

Power BI

SharePoint Online

Job description

J.P. Morgan Wealth Management seeks a Process Improvement Manager to blend strategy, technology, automation, analytics, and AI to reimagine processes and deliver measurable outcomes.

You will identify automation opportunities, design scalable solutions, and partner with Operations, Service, Product, Technology, and leadership to improve efficiency and reduce risk across advisory and client experiences.