AI-Driven Presales Solutions Engineer (CX)

Zendesk, Inc.; USA; Hybrid; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Global offices

Zusammenfassung

Zendesk, Inc. is seeking a technically adept pre‑sales professional to lead enterprise engagements, craft AI‑driven workflows, and deliver compelling proofs of concept. You will design integration topologies, validate solutions, and present actionable outcomes to executive buyers across regions.

You will collaborate with cross‑functional teams, showcasing Zendesk AI features while ensuring security and data privacy. A hybrid work model and global offices support flexible collaboration.

Qualifikationen

• 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.
• Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.
• Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering, and automated workflows.
• Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.
• Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or related technical discipline.
• Preferred: cloud data stacks and enterprise BI software, and modern AI frameworks; vertical industry experience helpful.

Aufgaben

• Lead the technical validation phase of the sales cycle, answering detailed RFPs and designing solutions.
• Conduct technical discovery sessions and own Proofs of Concept and custom demonstrations.
• Configure agentic AI workflows using prompt engineering and Zendesk AI features.
• Deploy reusable tools, accelerators, and integration playbooks for prospects.
• Collect product feedback and help shape future platform enhancements.

Kenntnisse

Technical presales

Web technologies

AI applications

SaaS domain knowledge

Travel willingness

Ausbildung

Bachelor's degree in CS or related

Tools

Snowflake

Databricks

BigQuery

Power BI/Tableau/Looker

AWS/Azure/GCP data services

Jobbeschreibung

Zendesk, Inc. is seeking a technically adept pre‑sales professional to lead enterprise engagements, craft AI‑driven workflows, and deliver compelling proofs of concept. You will design integration topologies, validate solutions, and present actionable outcomes to executive buyers across regions.

You will collaborate with cross‑functional teams, showcasing Zendesk AI features while ensuring security and data privacy. A hybrid work model and global offices support flexible collaboration.