Senior AI-Powered Solutions Engineer (Hybrid)

Zendesk, Inc.; Austin (TX); Hybride; USD 188 000 - 282 000; Plein temps

Résumé du poste

Zendesk invites highly technical Solutions Engineers to join our team in the US, focusing on proof-of-concept demos, deep API integrations, and rigorous technical validation with client teams.

You will also contribute to internal tooling, automation templates, and stay at the cutting edge of AI trends, including LLMs and autonomous workflows, while traveling up to 30% for client engagements.

Qualifications

• Bachelor’s degree in Computer Science, Business Analytics, Economics, Statistics, or related quantitative discipline.
• Experience in technical client-facing roles (2–4 years) or hands-on software development aiming at a strategic field role.
• Proficiency with modern programming languages and web tech (JavaScript, Python, Node.js) and REST/SOAP APIs.
• Strong curiosity in AI, including prompt engineering, LLMs, and autonomous software workflows.
• Willingness to travel ~30% annually for on-site workshops and validation sessions.

Responsabilités

• Own the technical execution and delivery of customized product demos, sandboxes, and prototypes.
• Build and maintain API integrations using REST APIs, webhooks, and cloud infrastructure.
• Lead technical validation with account teams, including security/architecture questionnaires.
• Scale internal tooling with reusable code snippets, demo accelerators, and automation templates.
• Stay current with AI/LLMs, prompt engineering, and autonomous agent frameworks.

Connaissances

Programming languages

JavaScript

Python

Node.js

REST APIs

SOAP APIs

AI technologies

Prompt engineering

LLMs

Formation

Bachelor’s degree in Computer Science or related quantitative field

Outils

Git

Description du poste

Zendesk invites highly technical Solutions Engineers to join our team in the US, focusing on proof-of-concept demos, deep API integrations, and rigorous technical validation with client teams.

You will also contribute to internal tooling, automation templates, and stay at the cutting edge of AI trends, including LLMs and autonomous workflows, while traveling up to 30% for client engagements.