AI-Driven Presales Engineer & Customer Architect

United States Digital Space LLC; United States; Hybrid; USD 97,479 - 146,218; Full time

Job summary

United States Digital Space LLC in Melbourne, Australia is seeking a Customer Engineer to drive the technical go-to-market strategy as a trusted advisor, owning the relationship from discovery through adoption and expansion.

You will partner with Account Executives, lead technical discovery, demonstrate products, and craft PoCs across Security, Networking, Zero Trust and Developer Platforms, while acting as a long‑term technical advisor.

Qualifications

• 7+ years in a customer-facing technical role.
• Broad technical expertise across web security, networking, cloud and enterprise architecture.
• Commercial mindset with quota-bearing or revenue‑oriented experience.
• Exceptional presentation and stakeholder management skills.

Responsibilities

• Lead technical discovery, build bespoke architectures, and deliver PoCs across Security, Networking, Zero Trust and Developer Platforms.
• Act as a trusted advisor throughout the customer lifecycle, from onboarding to renewal and expansion.
• Own long-term technical relationships and align them with the customer’s business goals and product roadmap.
• Carry a quota tied to new business and ongoing account growth; lead QBRs for ROI translation.
• Utilize AI‑Augmented workflows to automate routine tasks and focus on strategic advisory.

Skills

Customer-facing tech

Security & Networking

ZTNA & SASE concepts

Communication skills

Solution architecture

Job description

United States Digital Space LLC in Melbourne, Australia is seeking a Customer Engineer to drive the technical go-to-market strategy as a trusted advisor, owning the relationship from discovery through adoption and expansion.

You will partner with Account Executives, lead technical discovery, demonstrate products, and craft PoCs across Security, Networking, Zero Trust and Developer Platforms, while acting as a long‑term technical advisor.