Presales Customer Engineer, Enterprise (based in Melbourne)

United States Digital Space LLC; United States; Hybrid; USD 97,479 - 146,218; Full time

Job summary

United States Digital Space LLC in Melbourne, Australia is seeking a Customer Engineer to drive the technical go-to-market strategy as a trusted advisor, owning the relationship from discovery through adoption and expansion.

You will partner with Account Executives, lead technical discovery, demonstrate products, and craft PoCs across Security, Networking, Zero Trust and Developer Platforms, while acting as a long‑term technical advisor.

Qualifications

• 7+ years in a customer-facing technical role.
• Broad technical expertise across web security, networking, cloud and enterprise architecture.
• Commercial mindset with quota-bearing or revenue‑oriented experience.
• Exceptional presentation and stakeholder management skills.

Responsibilities

• Lead technical discovery, build bespoke architectures, and deliver PoCs across Security, Networking, Zero Trust and Developer Platforms.
• Act as a trusted advisor throughout the customer lifecycle, from onboarding to renewal and expansion.
• Own long-term technical relationships and align them with the customer’s business goals and product roadmap.
• Carry a quota tied to new business and ongoing account growth; lead QBRs for ROI translation.
• Utilize AI‑Augmented workflows to automate routine tasks and focus on strategic advisory.

Skills

Customer-facing tech

Security & Networking

ZTNA & SASE concepts

Communication skills

Solution architecture

Job description

Location: Melbourne, Australia

Customer Engineer

At the company, we are on a mission to help build a better Internet. The Customer Engineer (CE) represents the core driver of our technical go‑to‑market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long‑term adoption and ongoing account expansion.

Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota‑carrying technologist, utilizing AI‑augmented workflows to eliminate administrative toil so you can focus on high‑value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across the company’s portfolio (Security, Networking, Zero Trust and Developer Platforms).
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• Strategic Alignment: Own the long‑term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross‑sell and up‑sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C‑level executives.
• AI Orchestration & Workflow Automation: Act as an "AI‑Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.

Minimum Qualifications

• Experience: 7+ years experience in a customer‑facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.
• Technical Acumen: Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture:
  • Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
  • Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD‑WAN, MPLS, Local and Global Traffic Management
  • HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development
  • Zero‑trust network access (ZTNA & SASE) concepts including identity management and authentication
  • Cloud computing technologies such as AWS, GCP, Azure and others
  • Some scripting or programming experience with one or more of JavaScript, Python, Golang, BASH
  • Understanding of, or experience with, regulatory requirements such as IRAP, GDPR, PCI DSS, HIPAA, SOC‑2, ISO/IEC, Essential Eight.
• Commercial Mindset: Proven track record of operating in a quota‑carrying or revenue‑aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high‑level C‑suite business strategy.

Strongly Preferred Qualifications

• the company Developer Stack Experience: Hands‑on experience building, deploying, or architecting solutions using the company’s developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
• Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval‑Augmented Generation (RAG) architectures.
• Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.