AI-Driven Operations Tooling Lead

Snowflake; Menlo Park (CA); On-site; USD 176,000 - 231,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

FSA/HSA

Paid holidays

Paid time off

Parental leave

Employee assistance program

Job summary

Snowflake seeks a Business Operations Manager, Ops AI & Tooling to build the operating engine of the business. You will design internal tooling, automate workflows, and ship AI-powered solutions that scale across the organization.

You’ll partner with Enterprise Technology and Data, Analytics & AI teams to translate business needs into scalable systems, own tooling strategy, and drive cross-system integration in a fast-moving environment.

Qualifications

• 7+ years (IC4) or 10+ years (IC5) of experience in business operations, ops tooling/systems, revenue operations, or professional services operations, with a strong build orientation.
• Proven track record designing and shipping internal operational tools, workflow automation, or agentic/AI workflows.
• Hands-on experience with automation and integration across systems such as Salesforce, Certinia/FinancialForce, Smartsheet, and BI tools; comfort using SQL and coding/coding agents to solve problems.
• Demonstrated fluency with GenAI and LLMs to automate operational workflows and accelerate insight generation.

Responsibilities

• Own Tooling Strategy & Roadmap: Define and own the operational tooling strategy and roadmap — the intake, prioritization, and release plan for the internal tools that run the business.
• Build Business Planning & Operating Tools: Design and build the internal tools that plan and run the business, partnering with the Business Planning and Commercial Ops functions to turn their processes into scalable systems.
• Automate Workflows: Build workflow automation across staffing, planning, forecasting, and reporting to remove manual effort and increase speed and accuracy.
• Develop AI Agents for Operational Workflows: Design and deploy AI agents and GenAI-powered workflows for operational use cases — anomaly detection, staffing intelligence, predictive forecasting, and automated summaries.
• Drive Cross-System Integration & Orchestration: Architect and maintain integration and process orchestration across the operations tech stack (e.g., PSA, CRM, planning, and BI tools), ensuring clean data flow and system integrity.
• Own Tool Adoption, Standards & Optimization: Drive adoption, define standards, and continuously optimize the tooling portfolio — measuring usage, retiring redundancy, and improving the operator experience.
• Partner Cross-Functionally: Serve as the tooling and automation advisor to the operations leadership team, Enterprise Technology, and the Data, Analytics & AI teams, translating business needs into scalable systems.

Skills

Automation experience

System integration

SQL

GenAI / LLMs

Cross-functional leadership

Communication

Education

Bachelor's degree in Business, Operations, Computer Science, or a related field

Tools

Salesforce

Certinia/FinancialForce

Smartsheet

BI tools

Job description

Snowflake seeks a Business Operations Manager, Ops AI & Tooling to build the operating engine of the business. You will design internal tooling, automate workflows, and ship AI-powered solutions that scale across the organization.

You’ll partner with Enterprise Technology and Data, Analytics & AI teams to translate business needs into scalable systems, own tooling strategy, and drive cross-system integration in a fast-moving environment.