Applied AI Strategy & Ops Lead - Automation & Systems

Clipboard Health LLC

United States

Remote

USD 180,000 - 240,000

Full time

4 days ago

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Benefits offered by this job

Zendesk experience

AI-driven tools familiarity

Ops/CX background

Job summary

Clipboard Health LLC is hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This hands-on IC role operates at the crossroads of Operations and Engineering, driving tooling initiatives and AI-driven solutions to scale our day-to-day workflows.

You will work with support platforms, internal automation, and AI-based systems, partnering with engineers and leadership to deliver high-impact tooling while ensuring reliability and maintainability across

Qualifications

Strong experience with APIs, integrations, and automation tooling.
Ability to scope requirements, write technical specs, and drive tooling work to completion.
Comfort working at the intersection of operations and engineering.
Ability to translate loosely defined problems into practical, well-scoped solutions.
Demonstrated ownership and accountability for tooling improvements.

Responsibilities

Build and iterate on workflows, integrations, and automations to improve day-to-day efficiency.
Execute high-priority tooling and automation initiatives across the ops stack.
Partner with engineers to scope requirements, write specs, and prioritize tooling work.
Improve systems across multiple tools, including support platforms and AI-driven solutions.
Translate problems into practical, well-scoped technical solutions.
Identify gaps in tooling and proactively address them.
Troubleshoot issues and ensure reliability of production tools.
Contribute to ongoing improvements in how systems connect and operate.