AI-Driven Logistics Implementation Lead

Augment; Chicago (IL); Hybride; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Competitive Salary and Stock Options

Health, Vision, and Dental Benefits

Flexible PTO

On-site Gym

Résumé du poste

Augment is seeking an Implementation Manager in Chicago to lead end-to-end onboarding for customers and to coach a team of Customer Success Representatives. You will drive go-lives, coordinate with brokerages, carriers, and 3PLs, and embed AI-driven automation into operational workflows to improve adoption and satisfaction.

You will partner with engineering and product, manage cross-functional delivery, and scale implementations in a high-growth logistics tech environment.

Qualifications

• 5+ years in supply chain/logistics software implementation
• 3+ years leading customer-facing teams
• Experience with freight brokerage or 3PL platforms

Responsabilités

• Scoping, executing, and coordinating all implementation activities with stakeholders.
• Oversee go-live and hypercare processes with fast response times.
• Optimize workflows for freight brokerages, carriers, and 3PLs with AI integration.
• Monitor client engagement and adoption, address gaps proactively.
• Standardize training and best practices for CSRs onboarding and support.
• Escalate issues and collaborate with engineering/product to resolve challenges.
• Analyze customer data to improve AI-driven automation and identify improvements.
• Align execution strategies with the Customer Success Leader across teams.

Connaissances

Team Leadership

Project Management

Customer Delivery

Cross-functional Collaboration

Problem Solving

Outils

API Technologies

SQL

Postman

Langfuse

Kibana

Description du poste

Augment is seeking an Implementation Manager in Chicago to lead end-to-end onboarding for customers and to coach a team of Customer Success Representatives. You will drive go-lives, coordinate with brokerages, carriers, and 3PLs, and embed AI-driven automation into operational workflows to improve adoption and satisfaction.

You will partner with engineering and product, manage cross-functional delivery, and scale implementations in a high-growth logistics tech environment.