AI-Driven ITOM Solutions Architect

ServiceNow; Town of Texas (WI); Hybrid; USD 140,000 - 190,000; Full time

Job summary

ServiceNow is seeking an ITOM Solution Architect to lead the technical delivery of ITOM solutions across CMDB, Discovery, Service Mapping, ITOM Health, and observability. The role blends deep technical design with executive advisory to provide evidence-based assessments of operational maturity.

You will design data foundations, establish AI-ready architectures, and guide multi-workstream programs while mentoring consultants and aligning with engagement managers and platform architects.

Qualifications

• Substantial ServiceNow ITOM delivery experience at architect or lead level.
• Depth in CMDB architecture, CSDM alignment, IRE and reconciliation design, and Discovery pattern design.
• Working command of ITOM Visibility and ITOM Health, including enterprise-scale Event Management design.
• Practical experience applying AI to operational work, and the judgement to know where it helps and where it does not.
• Infrastructure and cloud fluency: hybrid and multi-cloud architecture, containers and Kubernetes, and the network and security constraints that affect discovery and monitoring.
• Integration fluency: REST, MID Server architecture, credential and certificate handling, and event and telemetry ingestion patterns.
• Executive presence, with the ability to hold a design position under challenge and explain it without jargon.
• A collaborative, one-team posture across sales, solution consulting, and delivery

Responsibilities

• Architect ITOM data foundation including CMDB, Service Graph Connectors, and Service Mapping strategy.
• Design AI-ready data foundations and trustworthy data population.
• Outline data population architectures such as MID Server and collection topologies for enterprise networks.

Skills

ITOM architecture

ServiceNow ITOM delivery

Executive presence

AI in operations

Hybrid/multi-cloud

REST/ Mid Server

Kubernetes

Security constraints

Tools

Kubernetes

REST

MID Server

Job description

ServiceNow is seeking an ITOM Solution Architect to lead the technical delivery of ITOM solutions across CMDB, Discovery, Service Mapping, ITOM Health, and observability. The role blends deep technical design with executive advisory to provide evidence-based assessments of operational maturity.

You will design data foundations, establish AI-ready architectures, and guide multi-workstream programs while mentoring consultants and aligning with engagement managers and platform architects.