AI-Driven IT Support Specialist

Westinghouse Electric Company; Washington (District of Columbia); On-site; USD 81,000 - 98,000; Full time

Benefits offered by this job

Competitive compensation

401k with company match

Medical, dental, vision plans

Generous vacation policy, plus holidA

Job summary

The Nuclear Company is seeking an IT Support Specialist to ensure smooth operation of hardware, software, and network systems across Windows and macOS. You will diagnose issues, support executive leadership, manage Active Directory accounts, install devices, and contribute to the knowledge base while escalating complex problems.

Join a fast-growing AI-driven team focused on reliable IT services, security, and user-centric support.

Qualifications

• Experience troubleshooting hardware, software, and network issues on Windows and macOS.
• Strong understanding of TCP/IP, DNS, DHCP, and VPN configuration.
• Experience with Active Directory for user management and group policies.
• Familiarity with enterprise apps (Microsoft 365, email clients, collaboration tools).
• Ability to use remote support tools and ticketing systems (ServiceNow, Zendesk).

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network problems.
• Provide IT support to executive leadership, including hardware, software, mobile devices, conferencing, and productivity tools.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Manage user accounts, permissions, and access in Active Directory or similar systems.
• Perform routine system updates, patches, and security checks.
• Document issues and solutions in the knowledge base for future reference.
• Assist with onboarding and setup of new employees’ IT equipment.
• Escalate complex issues.

Skills

Troubleshooting

Networking (TCP/IP)

Active Directory

Microsoft 365

Remote support tools

Tools

ServiceNow

Zendesk

Job description

The Nuclear Company is seeking an IT Support Specialist to ensure smooth operation of hardware, software, and network systems across Windows and macOS. You will diagnose issues, support executive leadership, manage Active Directory accounts, install devices, and contribute to the knowledge base while escalating complex problems.

Join a fast-growing AI-driven team focused on reliable IT services, security, and user-centric support.