IT Support Specialist

Westinghouse Electric Company; Washington (District of Columbia); On-site; USD 81,000 - 98,000; Full time

Benefits offered by this job

Competitive compensation

401k with company match

Medical, dental, vision plans

Generous vacation policy, plus holidA

Job summary

The Nuclear Company is seeking an IT Support Specialist to ensure smooth operation of hardware, software, and network systems across Windows and macOS. You will diagnose issues, support executive leadership, manage Active Directory accounts, install devices, and contribute to the knowledge base while escalating complex problems.

Join a fast-growing AI-driven team focused on reliable IT services, security, and user-centric support.

Qualifications

• Experience troubleshooting hardware, software, and network issues on Windows and macOS.
• Strong understanding of TCP/IP, DNS, DHCP, and VPN configuration.
• Experience with Active Directory for user management and group policies.
• Familiarity with enterprise apps (Microsoft 365, email clients, collaboration tools).
• Ability to use remote support tools and ticketing systems (ServiceNow, Zendesk).

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network problems.
• Provide IT support to executive leadership, including hardware, software, mobile devices, conferencing, and productivity tools.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Manage user accounts, permissions, and access in Active Directory or similar systems.
• Perform routine system updates, patches, and security checks.
• Document issues and solutions in the knowledge base for future reference.
• Assist with onboarding and setup of new employees’ IT equipment.
• Escalate complex issues.

Skills

Troubleshooting

Networking (TCP/IP)

Active Directory

Microsoft 365

Remote support tools

Tools

ServiceNow

Zendesk

Job description

The Nuclear Company is the fastest growing AI tech-enabled startup in the nuclear and energy space, pioneering a fleet-scale approach to building the next generation of nuclear reactors. Through our design-once, build-many model, we're accelerating the deployment of safe, reliable, and affordable nuclear energy. We operate with an AI-first mindset. Every employee is expected to leverage AI, technology, and the Nuclear Operating System (NOS) as integral components of their role to improve the quality, speed, and impact of their work. We expect every team member to continuously identify opportunities to automate workflows, enhance decision-making, improve processes, and contribute to the ongoing evolution of NOS as a strategic operating capability that enables The Nuclear Company to scale with excellence. We hire people who are driven by purpose, thrive in ambiguity, and are energized by building what has never been built before. Our team combines intellectual curiosity with high agency, embraces candid feedback and continuous learning, and holds themselves and others to exceptional standards. Our values— Transparency, Responsibility, Unity, Scrappiness, and Tenacity —guide how we hire, collaborate, and make decisions every day. They are not words on a wall; they are the standard by which we operate. TRUST is the foundation of our safety culture, fostering intellectual honesty, accountability, and open communication, while our values challenge every team member to execute with urgency, humility, resilience, and an unwavering commitment to our mission.

About the role

The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network problems.
• Provide IT support to executive leadership, providing prompt, personalized technical assistance for hardware, software, mobile devices, conferencing, and productivity tools.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Manage user accounts, permissions, and access in Active Directory or similar systems.
• Perform routine system updates, patches, and security checks.
• Document issues and solutions in the knowledge base for future reference.
• Assist with onboarding and setup of new employees’ IT equipment.
• Escalate complex issues.

Experience

• Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.
• Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration.
• Experience with Active Directory for user account management and group policies.
• Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools).
• Ability to use remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
• Knowledge of basic cybersecurity practices, including endpoint protection and patch management.
• Excellent problem-solving skills and ability to document technical solutions clearly.

Benefits

• Competitive compensation packages
• 401k with company match
• Medical, dental, vision plans
• Generous vacation policy, plus holidays

Estimated Starting Salary Range

The estimated starting salary range for this role is $81,000 - $98,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.

EEO Statement

The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination.

Export Control

Certain positions at The Nuclear Company may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in The Nuclear Company limiting its consideration of certain applicants.