IT Support Specialist

The Nuclear Company; Washington; On-site; USD 81,000 - 98,000; Full time

Benefits offered by this job

401k with company match

Medical, dental, vision plans

Generous vacation policy

Job summary

The Nuclear Company is hiring an IT Support Specialist to provide technical support and ensure smooth operation of IT systems. Your role includes troubleshooting hardware and software issues, managing user accounts, and maintaining IT infrastructure.

Applicants should have proficiency in various systems, strong problem-solving skills, and a good understanding of cybersecurity practices. The position offers competitive compensation, benefits, and a collaborative work environment.

Qualifications

• Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.
• Strong understanding of TCP/IP networking and VPN configuration.
• Excellent problem-solving skills.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network problems.
• Manage user accounts and permissions in Active Directory.

Skills

Troubleshooting hardware issues

Network configuration (TCP/IP, DNS, DHCP)

User account management in Active Directory

Remote support tools

Basic cybersecurity practices

Tools

ServiceNow

Zendesk

Microsoft 365

Job description

The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design‑once, build‑many approach and coalition building across communities, regulators, and financial stakeholders, The Nuclear Company is committed to delivering safe and reliable electricity at the lowest cost, while catalyzing the nuclear industry toward rapid development in America and globally.

About the role

The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network problems.
• Provide IT support to executive leadership, providing prompt, personalized technical assistance for hardware, software, mobile devices, conferencing, and productivity tools.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Manage user accounts, permissions, and access in Active Directory or similar systems.
• Perform routine system updates, patches, and security checks.
• Document issues and solutions in the knowledge base for future reference.
• Assist with onboarding and setup of new employees’ IT equipment.
• Escalate complex issues.

Experience

• Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.
• Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration.
• Experience with Active Directory for user account management and group policies.
• Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools).
• Ability to use remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
• Knowledge of basic cybersecurity practices, including endpoint protection and patch management.
• Excellent problem‑solving skills and ability to document technical solutions clearly.

Benefits

• Competitive compensation packages
• 401k with company match
• Medical, dental, vision plans
• Generous vacation policy, plus holidays

Estimated Starting Salary Range

The estimated starting salary range for this role is $81,000 - $98,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.

EEO Statement

The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination.

Export Control

Certain positions at The Nuclear Company may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in The Nuclear Company limiting its consideration of certain applicants.

Recruiting Fraud Alert

Your safety is our priority. We want to ensure your job search stays secure. Please note that the team at The Nuclear Company only communicates through official @thenuclearcompany.com email addresses. We will never ask for payments or sensitive financial information at any stage of our recruitment process. For your peace of mind, please verify all openings and submit your applications directly through our official careers page.