IT Support Engineer — Executive Tech Help & Systems

The Nuclear Company; Washington; On-site; USD 81,000 - 98,000; Full time

Benefits offered by this job

401k with company match

Medical, dental, vision plans

Generous vacation policy

Job summary

The Nuclear Company is hiring an IT Support Specialist to provide technical support and ensure smooth operation of IT systems. Your role includes troubleshooting hardware and software issues, managing user accounts, and maintaining IT infrastructure.

Applicants should have proficiency in various systems, strong problem-solving skills, and a good understanding of cybersecurity practices. The position offers competitive compensation, benefits, and a collaborative work environment.

Qualifications

• Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.
• Strong understanding of TCP/IP networking and VPN configuration.
• Excellent problem-solving skills.

Responsibilities

• Respond to user inquiries via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network problems.
• Manage user accounts and permissions in Active Directory.

Skills

Troubleshooting hardware issues

Network configuration (TCP/IP, DNS, DHCP)

User account management in Active Directory

Remote support tools

Basic cybersecurity practices

Tools

ServiceNow

Zendesk

Microsoft 365

Job description

The Nuclear Company is hiring an IT Support Specialist to provide technical support and ensure smooth operation of IT systems. Your role includes troubleshooting hardware and software issues, managing user accounts, and maintaining IT infrastructure.

Applicants should have proficiency in various systems, strong problem-solving skills, and a good understanding of cybersecurity practices. The position offers competitive compensation, benefits, and a collaborative work environment.