AI-Driven Helpdesk Automation Engineer

SeatGeek; New York (NY); On-site; USD 95,000 - 137,000; Full time

Benefits offered by this job

Equity stake

Discretionary annual bonus

Unlimited PTO

Ups to 16 weeks family leave

401(k) matching

Student loan matching program

Health, vision, dental, and life保险

Headspace subscriptions

Live event ticket credits

Job summary

SeatGeek is seeking an automation‑savvy IT/Helpdesk engineer to make our Helpdesk and core systems proactive through automation and AI-driven self‑service. You will own the employee experience, build scalable workflows, and optimize intake, documentation, and routing while partnering with vendors and internal teams.

You will tackle escalations across hardware, software, identity, and endpoints, and own NYC workplace systems, device lifecycle, procurement, and conference spaces.

Qualifications

• 3+ years in automation/IT operations with hands-on workflow config.
• Comfort automating repetitive tasks and building scalable solutions.
• Fast learner across tools, systems and problems.
• Strong focus on security, privacy, and proper escalation.
• Willingness to work in NYC office as needed.

Responsibilities

• Design, launch and improve helpdesk and automation workflows.
• Own the support and automation operating model using data and demand patterns.
• Translate needs into practical rollout plans and durable processes.
• Handle complex escalations across hardware, software, identity, and endpoints.
• Own employee tech systems and NYC workplace experiences including conferences and onboarding.

Skills

Automation engineering

IT/Helpdesk operations

Scripting / workflow configuration

Security and privacy

Vendor coordination

Troubleshooting

In-person work in NYC

Tools

Serval

Okta

Slack

GSuite

Claude

Job description

SeatGeek is seeking an automation‑savvy IT/Helpdesk engineer to make our Helpdesk and core systems proactive through automation and AI-driven self‑service. You will own the employee experience, build scalable workflows, and optimize intake, documentation, and routing while partnering with vendors and internal teams.

You will tackle escalations across hardware, software, identity, and endpoints, and own NYC workplace systems, device lifecycle, procurement, and conference spaces.