IT Manager

360 Public Relations; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical insurance

Dental insurance

Vision care

401k with company match

Paid time off

Parental leave

Pet leave

Professional development

Job summary

360PR+ seeks a proactive IT Manager to own the agency’s technology infrastructure across two offices, lead AI tool adoption, and secure systems. You’ll manage daily IT operations, licensing, and vendor relations while guiding staff through new technologies in a creative, client-focused environment.

Ideal candidates bring 5–8 years of IT management experience, a strong SaaS/cloud toolkit, and a genuine interest in AI. Hybrid work and growth opportunities await.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• 5 to 8 years of IT management experience, preferably in a professional services or agency environment
• Strong working knowledge of SaaS platforms, cloud services, and device management
• Genuine enthusiasm for AI tools and a demonstrated ability to learn new platforms quickly
• Strong interpersonal and communication skills, with the ability to translate technical concepts for non-technical colleagues
• A collaborative, service-oriented mindset
• A willingness to provide occasional on-call or after-hours support

Responsibilities

• Manage IT infrastructure across hardware, software licensing, vendor relationships, and security protocols
• Serve as the primary point of contact for 60-75 employees in a hybrid work environment
• Manage systems access for onboarding, offboarding, and role changes
• Maintain relationship with external IT service provider
• Manage the Microsoft 365 admin center, including user accounts, licenses, groups, and permissions
• Configure and maintain core licensed applications (Teams, SharePoint, OneDrive, Exchange, Adobe), as well as several third-party subscription platforms for influencer marketing, social media management, etc.
• Ensure data security and compliance with agency technology policies
• Manage the agency’s IT budget and subscriptions
• Support implementation of AI tools, such as Suits.ai and OpenAI, serving as technical liaison with third-party partners and collaborating with 360’s AI Task Force
• Develop templates and practical guides that help staff apply AI tools to their day-to-day work
• Stay abreast of innovation in AI, providing guidance on the implications for 360
• Evaluate effectiveness of implemented tools and gather feedback to inform future technology decisions
• Help promote a culture of curiosity and widespread adoption of technology among the staff
• Design and lead training sessions to build staff confidence and fluency with emerging technology tools and processes
• Act as an ongoing resource for staff questions related to IT, as well as AI in collaboration with 360’s AI Task Force
• Evaluate effectiveness of implemented tools and gather feedback to inform future technology decisions

Skills

IT management

SaaS platforms

Cloud services

Device management

AI tools

Education

Bachelor's degree in Information Technology or CS

Tools

Microsoft 365 admin

Teams

SharePoint

OneDrive

Exchange

Adobe

Job description

360PR+, a world-class PR agency recognized for its award-winning creative work for leading brands and collaborative culture, seeks a proactive, technically skilled IT Manager to support the agency’s technology infrastructure and lead its evolving use of AI tools and workflows. This role is central to the agency’s operations and growth, owning everything from day-to-day systems health and support of employees across two offices, to security protocols and training and integration of third-party AI software platforms that help our people work smarter for our clients, including leading global brands.

The ideal candidate will bring strong technical proficiency and project management skills, along with genuine curiosity about how AI is changing the way we work, and will thrive in a dynamic, creative professional services setting.

Key responsibilities include:

IT Operations

• Manage the agency’s IT infrastructure across hardware, software licensing, vendor relationships, and security protocols
• Serve as the primary point of contact for 60-75 employees in a hybrid work environment
• Manage systems access for onboarding, offboarding, and role changes
• Maintain relationship with the agency’s external IT service provider
• Manage the Microsoft 365 admin center, including user accounts, licenses, groups, and permissions
• Configure and maintain core licensed applications (Teams, SharePoint, OneDrive, Exchange, Adobe), as well as several third-party subscription platforms for influencer marketing, social media management, etc.
• Ensure data security and compliance with agency technology policies
• Manage the agency’s IT budget and subscriptions

AI Tools & Implementation

• Support implementation of AI tools, such asSuits.aiand OpenAI, serving as technical liaison with third-party partners and collaborating with 360’s AI Task Force
• Develop templates and practical guides that help staff apply AI tools to their day-to-day work
• Stay abreast of innovation in AI, providing guidance on the implications for 360
• Evaluate effectiveness of implemented tools and gather feedback to inform future technology decisions

Training & Enablement

• Help promote a culture of curiosity and widespread adoption of technology among the agency’s staff
• Design and lead training sessions to build staff confidence and fluency with emerging technology tools and processes
• Act as an ongoing resource for staff questions related to IT, as well as AI in collaboration with 360’s AI Task Force
• Evaluate effectiveness of implemented tools and gather feedback to inform future technology decisions

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• 5 to 8 years of IT management experience, preferably in a professional services or agency environment
• Strong working knowledge of SaaS platforms, cloud services, and device management
• Genuine enthusiasm for AI tools and a demonstrated ability to learn new platforms quickly
• Strong interpersonal and communication skills, with the ability to translate technical concepts for non-technical colleagues
• A collaborative, service-oriented mindset
• A willingness to provide occasional on-call or after-hours support

Why 360PR+

360PR+ has always prioritized people, offering exciting and industry-leading benefits for employees at every stage of their careers and lives. Our comprehensive rewards package is designed to enhance overall wellbeing with high-quality medical, dental, and vision care, a 401k plan with a generous company match, ample paid time off, paid parental leave, pet parent leave, the flexibility of a hybrid work schedule, a customizable lifestyle spending account, a robust calendar of professional development, and social events that provide opportunities to form meaningful relationships with coworkers, and more special benefits and perks.