Hybrid Ops Lead: AI Delivery & Internal Tools

C3 AI; Redwood City (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

C3 AI is seeking an Operations Manager to run the operational backbone of our professional services and to build the technical infra that scales delivery. This hybrid role combines services ops—staffing, forecasting, utilization, delivery cadence—with hands‑on work building AI agents and internal tools for delivery teams.

Ideal candidates have 5+ years in technical operations within professional services or forward‑deployed engineering, strong cost and capacity discipline, and comfort coding or

Qualifications

• 5+ years in an operations, business ops, or technical program role within professional services or forward‑deployed engineering.
• Bachelor's degree in Business, Finance, or related field.
• Fluency with staffing models, utilization tracking, forecasting, and margin analysis.
• Experience owning a dashboard, reporting tool, or internal app from build through maintenance.
• Strong cross‑functional communication, presenting to engineers and executives.
• Experience in forward‑deployed engineering, solutions engineering, or implementation consulting is a plus.
• Knowledge of services‑industry benchmarking (utilization targets, delivery velocity, pilot‑to‑production).
• Experience with enterprise SaaS, low‑code tooling, or workflow automation is a plus.
• Background in change management or org design work is a plus.

Responsibilities

• Run operating cadence for the services org: staffing, forecasting, capacity planning, and actuals vs. budget.
• Own the resourcing process—match engineers and consultants to engagements by skill and availability.
• Track and report delivery health: timelines, pilot-to-production, margins, and flags on overruns.
• Build and maintain dashboards and reporting for real-time leadership visibility.
• Manage escalation for at‑risk engagements, coordinating with delivery teams and executives.
• Own vendor and subcontractor management for externally augmented services.
• Lead quarterly and annual planning cycles: headcount models and capacity math.
• Design and maintain AI agents to automate internal delivery workflows.
• Manage lifecycle of internal delivery applications from requirements to maintenance.
• Ensure uptime and reliability for built agents and applications.
• Collaborate with engineering on what to build in‑house vs adopt from platform.
• Prototype quickly to validate ideas before committing engineering resources.
• Bridge delivery leadership, engineering, and finance—translate needs in both directions.
• Identify and automate manual, repeatable work with delivery leads.
• Support org design changes with data and tooling, train staff on new tools.

Skills

Operations leadership

Forecasting

Utilization tracking

Delivery dashboards

Vendor management

Cross-functional communication

Education

Bachelor's degree in Business/Finance/related

Job description

C3 AI is seeking an Operations Manager to run the operational backbone of our professional services and to build the technical infra that scales delivery. This hybrid role combines services ops—staffing, forecasting, utilization, delivery cadence—with hands‑on work building AI agents and internal tools for delivery teams.

Ideal candidates have 5+ years in technical operations within professional services or forward‑deployed engineering, strong cost and capacity discipline, and comfort coding or