AI-Driven HRBP Leader: Strategy & People Impact

SmartRecruiters, Inc.; Georgia; Hybrid; USD 90,000 - 150,000; Full time

Job summary

ServiceNow is seeking a strategic HR leader to join our growing team. You will influence people decisions, partner with COEs, and drive workforce planning and culture across the business unit.

You will coach senior leaders and use data to inform guidance and improvements. In a fast‑growing, unstructured environment, you will collaborate with People Partners and Ops to deploy fit‑for‑purpose HR solutions, balancing strategic and tactical priorities while preserving credibility and integrity in

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in direct client support and management coaching experience as well as team development/management
• Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
• Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment
• Ability to manage multiple complex issues and prioritize projects concurrently
• Ability to excel at all levels of the HR “stack” - strategic, operational, and tactical
• Credibility and integrity in communications to ensure information flows both upward and downward
• Confidence to challenge respectfully to influence business decisions

Responsibilities

• Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.
• Contributes to business growth by operationalizing talent initiatives to support business outcomes.
• Identifies, advises, advocates, and enables initiatives that drive a strong culture, improved organizational effectiveness, business performance and/or engagement.
• Acts as the voice of the business in the HR function and partners / contracts with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs.
• Coaches Senior Business Leaders and advises them on topics such as the development of people leadership capabilities, to ensure that Leaders and Managers become more effective as people leaders and are increasing their impact on people.
• Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
• Provides strategic advice on: Strategic workforce planning, Calibration and succession planning, Organization design, change management, and culture, Leadership and team development, Relevant workforce trends which will impact the BU

Skills

AI in HR/Work processes

Client support experience

Team development/management

Interpersonal & communication skills

Adaptability in high growth env

Project prioritization

HR strategic/operational/tactical

Job description

ServiceNow is seeking a strategic HR leader to join our growing team. You will influence people decisions, partner with COEs, and drive workforce planning and culture across the business unit.

You will coach senior leaders and use data to inform guidance and improvements. In a fast‑growing, unstructured environment, you will collaborate with People Partners and Ops to deploy fit‑for‑purpose HR solutions, balancing strategic and tactical priorities while preserving credibility and integrity in