AI-Driven Growth Manager for Account Expansion

Bask Health; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Bask Health is seeking an AI Customer Growth Manager to drive revenue expansion within an existing customer portfolio. You will leverage AI tools, data insights, and commercial judgment to identify opportunities, develop strategic growth plans, and maximize platform adoption across telehealth customers.

The role focuses on upsell, cross-sell, and expansion strategies, working with cross-functional teams in a fast-paced startup.

Qualifications

• 5+ years in Customer Growth, Account Management, Customer Success, or SaaS sales with accountability for growth.
• Experience in e-commerce, ideally supporting DTC brands or online merchants.
• Proven experience driving upsells, cross-sells, account expansion, or revenue growth within existing portfolios.
• Experience managing enterprise-sized customer accounts.
• Ability to own revenue goals, identify opportunities, and execute growth strategies.
• Hands-on experience with AI tools (ChatGPT, Claude, Gemini) to support research or strategy.

Responsibilities

• Own and execute growth strategies across an assigned portfolio of Bask customers.
• Identify, develop, and pursue upsell, cross-sell, and expansion opportunities.
• Help customers expand telehealth businesses by launching medications and offerings, maximizing Bask usage.
• Develop strategic account growth plans based on goals and performance.
• Build strong relationships with decision-makers and act as a strategic growth partner.
• Conduct growth-focused meetings to uncover opportunities and recommend Bask products.
• Own expansion revenue targets and drive measurable growth.

Skills

Customer Growth

SaaS sales

E-commerce / DTC

Upsell & cross-sell

Enterprise accounts

AI tools (LLMs)

AI workflows & automation

CRM & revenue reporting

Communication skills

Entrepreneurial mindset

Tools

CRM platforms

Job description

Bask Health is seeking an AI Customer Growth Manager to drive revenue expansion within an existing customer portfolio. You will leverage AI tools, data insights, and commercial judgment to identify opportunities, develop strategic growth plans, and maximize platform adoption across telehealth customers.

The role focuses on upsell, cross-sell, and expansion strategies, working with cross-functional teams in a fast-paced startup.