AI-Driven Field Engineering Operations Lead

Bask Health 1; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Bask Health is seeking an experienced operations leader to own and optimize Field Engineering Operations in a fast-growing telehealth startup. You will translate business priorities into scalable processes, working with senior stakeholders and across Sales, Finance, Product, and Customer Success to drive measurable outcomes.

As part of an AI-first environment, you will build dashboards, health scores, and capacity models while ensuring smooth transitions from pre-sales to post-sales and strong

Qualifications

• 8+ years of experience in Revenue Operations, Sales Operations, Field Engineering Operations, Business Operations, Strategy, or Technical Program Management at a high-growth SaaS company.
• Experience supporting customer-facing technical teams such as Solutions Architects, Sales Engineers, Customer Success Engineers, Technical Account Managers, or Professional Services.
• Demonstrated experience building and improving operational processes for pre-sales and post-sales technical teams.
• Strong understanding of capacity planning, resource allocation, territory planning, and performance measurement.
• Hands-on experience with Salesforce administration and reporting, including custom objects, flows, and integrations.
• Strong analytical skills and the ability to turn complex data into actionable insights.
• Experience partnering with senior stakeholders and working cross-functionally with Sales, Finance, Product, and Customer Success.
• Comfortable independently owning projects and driving execution without direct reports.
• Strong communication, organizational, and problem-solving skills.
• Experience with SQL, BI tools, or building lightweight internal tools is a plus.
• Experience with AI-driven workflows and automation is a plus.
• Experience in developer tools, infrastructure, or consumption-based SaaS business models is a plus.

Responsibilities

• Work AI-first: Use AI and automation to analyze operational challenges, improve workflows, and reduce repetitive manual work.
• Build and maintain the operational processes and systems that support Field Engineering and customer-facing technical teams.
• Partner with technical and GTM leadership on capacity planning, territory alignment, resource allocation, and performance measurement.
• Develop reporting, dashboards, and health scoring models that provide visibility into team performance and customer outcomes.
• Improve the transition from pre-sales to post-sales, including technical win tracking, onboarding progress, go-live milestones, and customer adoption.
• Analyze operational data to identify bottlenecks, risks, and opportunities for improvement.
• Work cross-functionally with Sales, Finance, Product, Customer Success, and Revenue Operations to execute operational initiatives.
• Identify opportunities to improve internal tooling, introduce automation, and share effective AI-native workflows.

Skills

Revenue Operations

Sales Operations

Field Engineering Operations

Technical Program Management

Strategic planning

Cross-functional collaboration

Salesforce administration

Data analysis

AI-driven workflows

Automation

Developer tools

Tools

Salesforce

SQL

BI tools

Job description

Bask Health is seeking an experienced operations leader to own and optimize Field Engineering Operations in a fast-growing telehealth startup. You will translate business priorities into scalable processes, working with senior stakeholders and across Sales, Finance, Product, and Customer Success to drive measurable outcomes.

As part of an AI-first environment, you will build dashboards, health scores, and capacity models while ensuring smooth transitions from pre-sales to post-sales and strong