AI-First Field Engineering Ops Lead

Bask Health; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Bask Health is seeking an experienced Operations professional to optimize Field Engineering Operations for a fast-growing telehealth SaaS platform. The role focuses on translating business priorities into scalable processes, partnering with senior stakeholders, and driving measurable outcomes.

You will own planning, capacity modeling, and cross-functional collaboration with Sales, Finance, Product, and Customer Success to improve time-to-value and customer outcomes.

Qualifications

• 8+ years of experience in Revenue Operations, Sales Operations, Field Engineering Operations, Business Operations, Strategy, or Technical Program Management at a high-growth SaaS company.
• Experience supporting customer-facing technical teams such as Solutions Architects, Sales Engineers, Customer Success Engineers, Technical Account Managers, or Professional Services.
• Demonstrated experience building and improving operational processes for pre-sales and post-sales technical teams.
• Strong understanding of capacity planning, resource allocation, territory planning, and performance measurement.
• Hands-on experience with Salesforce administration and reporting, including custom objects, flows, and integrations.
• Strong analytical skills and the ability to turn complex data into actionable insights.
• Experience partnering with senior stakeholders and working cross-functionally with Sales, Finance, Product, and Customer Success.
• Comfortable independently owning projects and driving execution without direct reports.
• Strong communication, organizational, and problem-solving skills.
• Experience with SQL, BI tools, or building lightweight internal tools is a plus.
• Experience with AI-driven workflows and automation is a plus.
• Experience in developer tools, infrastructure, or consumption-based SaaS business models is a plus.

Responsibilities

• Own the day-to-day operational planning and reporting processes for Field Engineering.
• Build capacity models to understand team workloads, coverage needs, resource allocation, and future hiring requirements.
• Support territory planning and account assignment in partnership with Sales and GTM teams.
• Establish clear metrics and dashboards to measure team performance, account engagement, onboarding progress, and customer outcomes.
• Track the customer journey from technical sales engagement through onboarding and go-live, identifying opportunities to improve time-to-value.
• Develop processes that improve visibility into customer adoption, implementation progress, and potential account risks.
• Maintain and improve Salesforce data, workflows, reporting, and integrations to support operational needs.
• Partner with stakeholders to translate business priorities into actionable plans and follow through on execution.
• Use data and analysis to make recommendations and measure the impact of operational improvements.
• Find comfort in working in a fast-paced startup environment.

Skills

Revenue Operations

Sales Operations

Field Engineering Operations

Technical Program Management

Salesforce administration

Data analysis

Cross-functional alignment

Tools

Salesforce

SQL

BI tools

Data visualization

Job description

Bask Health is seeking an experienced Operations professional to optimize Field Engineering Operations for a fast-growing telehealth SaaS platform. The role focuses on translating business priorities into scalable processes, partnering with senior stakeholders, and driving measurable outcomes.

You will own planning, capacity modeling, and cross-functional collaboration with Sales, Finance, Product, and Customer Success to improve time-to-value and customer outcomes.