AI-Driven E-Commerce Growth Lead

Goodwill of Greater Washington; Woodbridge (VA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

PTO

Paid holidays

Life insurance

Disability insurance

Health, dental & vision

Pet insurance

Employee discounts

EAP

401(k) with company match

Bonus eligible

Job summary

Goodwill of Greater Washington seeks a Director of Ecommerce to lead strategy and execution of online retail. You will drive growth, automation, and data-informed decisions to maximize revenue and customer satisfaction, partnering with Retail Store leaders and IT for scalable e-commerce operations.

The role emphasizes hands-on leadership, talent development, and cross-functional collaboration across marketing, logistics, supply, safety, and finance to deliver sustainable growth and exceptional

Qualifications

• 5+ years of experience in a high-performing complex role in ecommerce or related leadership roles.
• Proven ability to develop and execute strategic plans across multiple functions.
• Strong interpersonal skills with the ability to influence senior leadership.

Responsibilities

• Creates and drives innovative ecommerce strategies to maximize revenue and net income.
• Builds strategies to increase key categories and leverage donation volume.
• Develops automation roadmaps and scales technology-based systems.
• Reviews ecommerce operations to realize efficiencies through AI.
• Maintains field presence to evaluate store e-commerce processes and drive product quality.
• Leads projects with external partners and manages vendor accounts.
• Analyzes ecommerce data to drive growth and forecast needs.
• Manages KPIs, inventory, and replenishment across channels.
• Increases customer acquisition and lifetime value through targeted initiatives.
• Communicates clearly with Retail Directors and General Managers to improve product flow.
• Maintains operational records and facility standards for safety and security.
• Expands categories based on performance and industry trends; tests new platforms.

Skills

Strategic thinking

Project management

Communication

Influence senior executives

Education

Bachelor’s degree in business, marketing, operations, computer science, information technology, or related field

Tools

Microsoft Office Suite

Job description

Goodwill of Greater Washington seeks a Director of Ecommerce to lead strategy and execution of online retail. You will drive growth, automation, and data-informed decisions to maximize revenue and customer satisfaction, partnering with Retail Store leaders and IT for scalable e-commerce operations.

The role emphasizes hands-on leadership, talent development, and cross-functional collaboration across marketing, logistics, supply, safety, and finance to deliver sustainable growth and exceptional